Lead By Wms Operations Consultant

Job Title: Lead BY WMS Operations Consultant

Work Location: Chicago, IL

Duration: Long term contract

Minimum Experience: 8 10 years

Job Description

This requirement is to work as an Operations Lead, performing Incident Management, Problem Management, Service Request, Change Management, and Knowledge Management.

Required Skills

• BY WMS Version 2019+
• MOCA Commands, Labels, Reports, and Page Builders
• SQL
• Java and Groovy

Roles & Responsibilities

1. Production Support project experience (8 years of experience) with BY WMS.
2. Should have experience in multiple WMS application versions.
3. Proficient in handling MOCA commands, Labels, Reports, and Page Builders.
4. Ability to resolve BY WMS production tickets and perform RCA (Root Cause Analysis).
5. Ability to provide permanent fixes for frequently occurring issues in production support.
6. Ability to provide solutions to operational issues.
7. Proficient in handling ticket management systems like JIRA and ServiceNow.
8. Proficient in handling monitoring tools.
9. Maintaining daily status for incidents and service requests.
10. Good communication skills, as this is a client-facing role.
11. Should meet SLA deadlines.
12. Strong analytical, problem-solving, and troubleshooting skills.
13. Ability to document production issues and their resolutions.
14. Exhibit a commitment to customer service while building customer partnerships.
15. Prior experience in leading implementation/support teams would be desirable.
16. Coordinating with the customer and offshore team to resolve queries or clarifications.
17. Perform production/baseline support activities.
18. Be on-call for issues during non-overlap hours with the offshore team and on weekends, on a rotational basis.
19. Handle P1 incidents independently with multiple stakeholders until issue resolution by taking the lead.
20. Take decisions independently and interact directly with customers.
21. Should be able to lead junior resources in production support.