Lead Deployment Technician

Under the direction of the Associate Director, the Deployment Lead is responsible for overseeing the completion of Deployment and Asset Management assigned to them. Responsible for the successful deployment of deliverables and tracking of assets across the System.

Assist in coordination the day to day activities of the Deployment team associated to meet timeline milestones, ensuring functions are promptly, accurately and completing all required documents fully. Complete data entry and configuration validation of all tasks and assets released to the deliverables.
Responsible for ensuring that configuration standards are met in alignment with New York City Health + Hospitals mission critical goal of providing service excellence in patient care.
Create and maintain the deployment schedule and timeline for device deployments and deliverables.
Accurately and promptly record deployment checklist, documentation, release forms, asset information, work logs and tasks in the appropriate system with the date, time, activities summaries, workforce members, and all required data elements to ensure appropriate tracking and recording of the Deployment.
Ensures that project/department milestones/goals are met.
Collaborate with the End User Innovations management team to manage schedules and ensure comprehensive communication regarding deployment status and activities.
Create and maintain status reports for the deployment and any related deliverables as they pertain to the deployments and tracking of assets
Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations
Providing direct, over the phone or remote troubleshooting to resolve issues in a timely fashion. Diagnoses problems and communicates technical issues to technical and nontechnical audiences.
Required to travel to the various facilities within the five boroughs as needed.
Identify risks or barriers that need to be addressed and escalate promptly to the Associate Director.
Where and when restoration activities are beyond the scope, escalate within the team to have the issue resolved
Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
Maintains, follows, and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices, and procedures.
May supervise a unit engaged in work related to the above areas or may independently perform related work of a highly complex, technical nature. In the temporary absence of the supervisor, may perform the duties of that position.
Prepared and willing to do any other reasonable instruction or task on time and correctly
Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures