Lead HVAC Installer

Company Description Comfort MD is a family-owned and operated HVAC and indoor air quality company serving the greater Cleveland, Ohio area. We believe that taking care of our customers means more than simply fixing a heating or cooling problem. It means treating every homeowner with honesty, respect, and the same level of care we would give our own family.Whether you need routine maintenance, a heating or cooling repair, a new system installation, or help improving your indoor air quality, our goal is to find the right solution for your home and provide straight forward recommendations you can feel confident in. We take pride in our workmanship, stand behind what we do, and believe that trust is earned through every service call and every interaction. Our goal is to be the HVAC company you know and love, and feel comfortable calling whenever you need us. Our mission is simple: to take care of our customers like family, provide dependable HVAC solutions in all aspects, and build lasting relationships through trust, honesty, and exceptional service.Role Description The Lead HVAC Installer is a full-time, on-site role responsible for overseeing residential and light commercial HVAC installation projects from start to finish. Day-to-day responsibilities include installing and commissioning furnaces, air conditioners, heat pumps, boilers, mini-split, and related equipment in accordance with manufacturer specifications, local codes, and company standards. This role leads installation crews, assigns tasks, and ensures quality workmanship, safety compliance, and timely project completion. It maintains a clean and safe work environment and also ensures tools, equipment, and company vehicles are properly maintained. The Lead HVAC Installer will diagnose installation-related issues, coordinate with customers to explain system operation, review basic maintenance requirements, and ensure that each job supports energy efficiency and healthy home goals. Additional duties include completing installation paperwork, checklists, and all required job documentation, mentoring junior installers while promoting consistent installation practices and quality workmanship, collaborating with service, sales, and/or office personnel to ensure smooth job scheduling and completion, and lastly, to deliver a high level of customer satisfaction every time.QualificationsStrong focus on Customer Satisfaction, including clear communication, professional conduct, and the ability to explain system features and maintenance recommendations.Proficient in Troubleshooting HVAC systems to identify installation issues, performance problems, and safety concerns, and implement effective solutions.Knowledge of EPA regulations / Understanding of HVAC installation procedures, safety practices, and applicable codes.Proven experience installing residential (and light commercial) HVAC systemsPrevious experience as a lead installer or senior HVAC technician, with the ability to supervise crewsAbility to read and interpret technical drawings, wiring diagrams, and installation manuals; strong attention to detailValid driver’s license, clean driving record, and ability to work in various environments, including attics, crawl spaces, and outdoor conditions.Ability to handle on-call work once a quarterBenefits & Perks: Comfort MD offers a competitive benefits package designed to support our employees both on and off the job, including:Medical, Dental, and Vision insurance401(k) with company matchingCompany-provided work apparel (not uniforms!)Company van and gas card A positive, team-oriented work environmentA company that values quality workmanship, professionalism, and treating people with respectWe want our employees to have the tools, support, and resources they need to do their best work while enjoying where they work.Competitive Pay Based on Experience and Ability: We recognize that every installer brings a different level of experience and skill. Compensation is based on your hands-on experience, technical capabilities, quality of work, and ability to take ownership of installation projects.