Lead Information Technology Support Analyst

Lead Information Technology Support Analyst Alexandria, VA 22312 Overview Salary Range $70,000.00 - $90,000.00 Salary Position Type Full Time Education Level 4 Year Degree Travel Percentage None Category Government Description We are seeking a skilled Lead Information Technology Support Analyst to support and maintain corporate and contract IT infrastructure across multiple locations in Northern Virginia. This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and can independently troubleshoot, maintain, and improve end-user systems and network operations. Must be a US Citizen. Must have an active Secret or higher clearance. Responsibilities: Accept a mentorship to assist the Information Technology (IT) Specialist in providing systems support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines Provide timely technical support for users and work with them to solve existing problems Provide training for teams in multi-faceted departments, answer technology questions as needed, complete administrative tasks when required, and fill out documentation when requesting new inventory Commute short distances between office locations to provide support Provide support to remote users and escalate issues to supervisors as needed Qualifications Required Qualifications: Minimum of 1 year experience working in an entry-level IT position or similar Minimum of 3 years experience performing Windows based IT troubleshooting or similar Understanding of Cybersecurity practices and security implementation Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration (Excel, Outlook, SharePoint, etc.) Working knowledge of Windows server environments and Active Directory Demonstrated ability to work with and troubleshoot IT hardware and software including computers, switches, routers, printers, and their related COTS Working knowledge of network engineering tasks, DNS, DHCP, subnetting, and general architecture Demonstrated drive to learn IT fundamentals and develop expertise in cybersecurity, networking, information security and administration in support of government related projects Familiarity with CMMC, NIST 800-171, and government security postures Ability to handle multiple tasks simultaneously and switch between tasks quickly Strong communication, organizational, creative, analytical, and problem-solving skills Good interpersonal and presentation skills for interacting with team members, clients, and all levels of management Ability to work in a team environment Must be a motivated self-starter Preferred Qualifications: Bachelor's Degree in Computer Science, Information Technology, or a related field DoD 8570 Baseline IAT Level I + certification(s) Experience with the U.S. Military, Law Enforcement, or U.S. Government Agencies About Mayvin Mayvin is more than a workplace—it's a community built on innovation, ingenuity, and impact. Enjoy outstanding benefits and amenities, a truly supportive work environment, and continuous opportunities for professional growth. Your contributions are recognized and rewarded, and—most importantly—your voice matters. Here, you're treated with the dignity and respect you deserve. Mayvin is proud to support the national security mission of the United States through exceptional service to the Departments of Defense, Homeland Security, and Justice. Join us in solving the nation's toughest challenges—because at Mayvin, #PeopleMatter and it's time to #ReimagineYourMission.