Lead Intake Specialist/Administrative Assistant

Join Our Team — Bilingual Lead Intake Specialist / Administrative Assistant (English/Spanish)Tampa Bay Area | Ponton & Fernandez, Attorneys at Law, P.A.Compensation: $18 to $20 based on experienceThis is an on-site position.Ponton & Fernandez, Attorneys at Law, P.A. is a boutique immigration law firm based in the Tampa Bay Area, proudly serving our community with professionalism, compassion, and excellence. We are currently seeking a bilingual (English and Spanish) Lead Intake Specialist / Administrative Assistant to join our growing team.This role is ideal for a highly organized, client-focused professional who enjoys being the first point of contact for prospective clients and supporting the administrative operations of a busy immigration law practice. The ideal candidate is detail-oriented, communicates clearly and empathetically, and thrives in a fast-paced environment.Our office is located at 1082 Bloomingdale Ave, Suite A, Valrico, FL 33596, and this is a full-time, on-site position.Key Responsibilities:Serve as the first point of contact for prospective and existing clients, in both English and SpanishConduct initial intake calls and accurately collect client informationScreen and qualify leads and route matters appropriately within the firmSchedule consultations and manage attorney calendarsMaintain and organize client records and intake documentationPerform general administrative tasks, including data entry and file managementCommunicate professionally and empathetically with clients throughout the intake processCoordinate closely with attorneys, paralegals, and support staffQualifications:Native or fluent Spanish required (oral and written)Minimum of 1 year of experience in an intake, administrative, or client-facing role (law firm experience preferred but not required)Strong communication, organizational, and time-management skillsAbility to handle sensitive information with discretion and professionalismProficiency with Microsoft Office and willingness to learn case management softwareReliable, detail-oriented, and comfortable working in a fast-paced environmentWe offer a supportive, collegial, and mission-driven work environment where your work directly impacts the lives of individuals and families navigating the immigration process.