Lead Laboratory Support Services Specialist

Schedule Office is open seven days a week, 365 days a year. This role consists of a 40‑hour work week, between the hours of 7:00 a.m. to close (approximately 11:30 p.m.). Shift may be from 1:00 p.m. to 8:30 p.m. or 2:30 p.m. to 11:30 p.m. The schedule will be determined by the supervisor upon hire, with rotating holidays and weekends possible. Location 3901 Hoyt Ave, Founder's Lab in basement, Everett, WA 98201. Primary Responsibilities Specimen Processing: Receive, verify patient identification, sort, prepare, and distribute blood, urine, and other biological specimens according to protocol. Operate laboratory equipment such as centrifuges and copiers, and use the organization’s EHR and LIS computer systems. Document lab incidents, fill out reference lab forms, resolve specimen issues, and report findings. Maintain equipment: record temperatures, defrost freezers, and clean laboratory equipment as per maintenance schedules. Participate in Quality Improvement and Lean Process Improvement activities. Lead the Processing department in the supervisor’s absence—monitor workflow, adjust staffing, prioritize tasks, and support team members. Promote a positive work environment and demonstrate the company’s core values. Apply Lean principles to improve operational efficiency, reduce costs, and increase customer satisfaction. Complete all compliance training and adhere to HIPAA, OSH, OSHA, L&I, and other regulations. Attend required training and maintain attendance regularly and predictably. Perform additional duties as assigned. Benefits Paid Time Off (starting accrual with first pay period) and 8 paid holidays Medical Plan options, Health Spending Account, Health Saving Account Dental, Vision, Life & AD&D Insurance, Short‑term and Long‑term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement, Employee Discounts, Employee Assistance Program Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Required Qualifications High school diploma or GED One or more years of computer proficiency and experience One or more years of clinical laboratory experience, including specimen processing One or more years of leadership experience (mentoring, workflow monitoring, staffing adjustments) Experience in professional phone communication with patients and healthcare providers Ability to work a 40‑hour flexible work week, including 1:00 p.m. to 8:30 p.m. or 2:30 p.m. to 11:30 p.m. hours Preferred Qualifications Current BLS certification or ability to obtain within first 30 days of employment Knowledge of laboratory equipment operation (centrifuges, copiers) Knowledge of laboratory information systems (LIS) for data entry and specimen tracking Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards Technical skills for fast‑paced biological sample processing Strong attention to detail and commitment to high‑quality standards Flexibility to cover team members on leave and adjust working hours Commitment to continuous learning and professional development Soft Skills Organizational skills to ensure accurate processing and multitasking with a calm demeanor Effective verbal and written communication with patients, lab team members, clinicians, and staff Problem‑solving and teamwork through cooperative interactions Adaptability to new processes demonstrated through Continuous Process Improvement Ability to work independently and collaboratively within a team‑oriented environment Pay & Employment Details The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full‑time employment. The company complies with all applicable minimum wage laws. Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Drug Test Requirement UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr