Lead Logistics Warehouse

Role : Lead Logistics/Warehouse

Location : Augusta, ME (Onsite)

Language : Local Language and English

We are looking for a proactive passionate Operations Lead that will oversee the local warehouse/logistics operations.

Primary responsibilities are :

• Lead the team to deliver end to end device lifecycle management (New Devices, Imaging, Deployment, Recycling) and associated Asset Management Activities.
• Warehouse / logistics management.
• Lead a team that provide asset management (Asset Tagging, Asset Accuracy and Inventory Management , warehouse/logistics and delivery services to our key clients.
• SLA / KPI Management.
• Oversee local operations (Process/Runbooks, Productivity, inventory management, Stock Movements, escalations, shift coverage, Quality control and Asset Tagging)
• Ensure the area is safe/secure to work in (cameras, door access, regular cleaning)
• Lead/own additional activities conducted from the facility (i.e new equipment, Build of Devices, OEM Repairs, Disposal Co-ordination)
• Customer Relationship Management
• Work with Vendor providing services (warehouse, logistics, disposals)
• Regular meetings with Team and Client
• Provide direction to the team including coaching as required
• Reporting and MIS
• Assist with scoping small/mid-sized projects and oversee
• Develop/implement service improvements and cost reduction activities
• Time management.
• Suggest and support continuous improvement initiatives and resolve operational issues.
• Review and recommend sustainability developments.

Skills, Experience and Qualification Required

Business Skills:

• Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract required
• To work through issues analytically to a successful conclusion
• Ability to communicate at different levels within the organization,
• Understanding of Financials, including cost control, project revenue/costs

Personal Skills

• Speak Local Language and English Language. Any other European Languages are an advantage
• Experienced in working in a fast-paced environment.
• Strong customer service and team management skills
• Ability to manage/motivate people and teams,
• Must be detail oriented and self-motivating
• Strong Written and Verbal Communication Skills at senior level,
• Relationship Management internal and external customers, Flexibility, Presentation Skills and Team Skills
• Flexibility with respect to time client deliverables need to be met with a Can do attitude
• Excellent problem solving / quantitative/ analytical skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Must be detail oriented and self-motivating
• Ability to write business cases and justification documents, Ability to manage multiple work streams
• Ownership and Drive, Ability to make difficult decisions, Multi Tasking, Ability to Prioritise, Working Under Pressure, Impartial Working on behalf of Clients

Technical Skills:

• Operational experience within the Asset Management, logistic and supply chain industry.
• Excellent understanding IT infrastructure would be an advantage.
• Excellent understanding about asset management / inventory management.
• Demonstrate experience in leading warehouse operations/ logistics providers and strong negotiation skills.
• Strong experience within the tech industry would be an advantage.

Minimum Qualification and Experience

• Minimum of 3 years within the warehouse/logistics industry.
• Minimum 2 Years experience managing IT End User Assets - Desktops, Laptops, Tablets/Phones
• Strong understanding on warehouse / logistics management.
• Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools
• Ideal candidate will have previous experience using ServiceNow with CMDB module
• Ideal candidate will Bachelor's degree of equivalent in business administration, logistics, supply chain or relevant field.
• Ideal candidate will have experience of warehouse/logistics management in IT Sector (Desktops/Laptops/Screens etc..)