Lead MA

Lead Medical AssistantWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Location: Center for Women at Mount Auburn Hospital Cambridge, MassachusettsAbout the Role:The Lead Medical Assistant is a working lead who combines direct patient care with daily clinical coordination, staff mentoring, and operational support.You will work closely with the Practice Manager, physicians, nurses, Medical Assistants, student externs, and other non-licensed staff to support efficient patient flow, maintain clinical standards, and help team members succeed.What You'll Do:Lead and Support the TeamServe as a role model and resource for Medical Assistants, student externs, and other non-licensed staffProvide training, direction, mentoring, and day-to-day clinical supportHelp staff adapt to workflow, computer system, and office-process changesIdentify training needs and share concerns with the Practice ManagerSupport compliance and regulatory requirements within the practiceAssist with daily office operations and follow up on concerns requiring attentionWork with the care team to maintain efficient patient access and flowProvide Direct Patient CareComplete pre-visit planning and confirm that required test results, consult notes, health information, and documentation are availableWelcome patients, verify identity, assess for urgent needs, and prepare patients for examinationsRecord chief complaints, medications, allergies, medical history, and other relevant information in EpicObtain vital signs, height, weight, pulse oximetry, and other measurementsPerform EKGs, phlebotomy, spirometry, dressing changes, and suture removalAdminister subcutaneous and intramuscular medications and injections as orderedAssist providers with examinations and office-based proceduresServe as a chaperone when requestedAssist with pap smears, cultures, suturing, biopsies, and specimen collectionPosition patients appropriately for procedures and examinationsLabel, document, and process specimens accuratelySupport Testing and Clinical OperationsComplete point-of-care testing, which may include IFOB, INR, glucose, A1C, urinalysis, and HCG testingPerform and document required quality-control testingMaintain accurate testing records, results, and associated chargesClean, sanitize, stock, and prepare exam rooms between patientsMonitor equipment, instruments, supplies, expiration dates, and inventory levelsMaintain calibration records and required clinical logsFollow OSHA and infection-prevention guidelines for hazardous materials, blood, and bodily fluidsCoordinate Follow-Up CareSchedule and track outside tests, procedures, and specialist consultationsConfirm that referrals, prior authorizations, and supporting documentation are completedProvide patients with preparation instructions and educational materialsAssist with transportation arrangements when neededTrack test results and consultation letters to ensure they reach the providerFollow up when testing or consultations are delayed, incomplete, or declinedScreen and prioritize telephone calls, portal messages, and patient requestsCommunicate provider instructions, education, results, and follow-up plansReview cancellations and missed appointments with providers and coordinate reschedulingReconcile patient-care logs and investigate incomplete results or follow-up itemsWhat Success Looks Like:An experienced Medical Assistant who remains comfortable providing hands-on careConfident training, mentoring, and guiding colleaguesOrganized and able to follow clinical items through to completionComfortable balancing patient care with daily operational responsibilitiesAttentive to patient safety, confidentiality, and regulatory requirementsProfessional and compassionate with patients and familiesA strong communicator who works effectively with providers, staff, and practice leadershipAdaptable in a busy clinical environment where priorities may changeMinimum Qualifications:High school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.Demonstrated MA competencies acquired through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates.Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff and providers.Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.Experience with computer systems and web-based applications is needed. EPIC experience is a plusMust have phlebotomy/injection experiencePhysical Requirements & Environment:Job requires physical stamina; many hours/day on the feet.All staff are expected to cross train and help each other when needed.Must be able to lift up to 10lbs with some frequency.Must be able to position patients for specific procedures and exams.Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.Pay Range:$23.15 - $31.16The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled