Lead Medical Support Assistant

DutiesTotal Rewards of an Allied Health Professional Duties include but are not limited to:Provide advanced clinical operational support and assigns workload to Advanced Medical Support Assistants.Works collaboratively as the point of contact for the patients and their families and the interdisciplinary HSM teams requesting appointments.Evaluates patient information and clinic schedule to check on availability, confirm appointments and/or reschedule appointments using the EHR.Track, ensure and verify encounters and Insurance Card Buffer (ICB) is completed.Assign workload of consult, return to clinic orders (RTC) for Advanced Medical Support Assistants.Ensure appropriate programs are used by the Advanced Medical Support Assistants for scheduling and ensure correct comments are noted as well as correct clinic.Responds to requests for information such as status of reports, suspense dates for matters requiring compliance and similar information readily available from records.Primary support for assigned sections, ensuring clinic setup is closely monitored to effect support clinic needs and make all necessary clinic grid adjustments.Responsible for provisions of the following administrative support functions:Records - maintenance of centralized files for administrative and internal clinic documents and records.Establishment, maintenance, review and maintain archives of correspondence and current directive files for the clinic, including technical directives and patient privileged information.Ensure all necessary and applicable documents are available, properly indexed, sorted and filed and, when necessary additional material is obtained.Ensure Advanced Medical Support Assistant scans and uploads outside medical records or coordinates with Medical Records to upload records to EHR.Communications - oversees the AMSA's that serve as receptionist for their assigned section, which includes greeting and screening patients to determine actions required.General administrative supportWork Schedule: Monday-Friday, 8:00am-4:30pm.Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.Permanent Change of Station (Relocation Assistance): Not authorized.Pay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).Telework: Not available.Virtual: This is not a virtual position.Permanent Change of Station (PCS): Not authorized.