Lead Model N Flex Support Consultant

Overview: Tek Ninjas is a global software consulting and digital services company built for speed, scale, and innovation, headquartered in Carrollton, Texas. Our client operates in the Pharmaceutical industry.

Job Title: Lead Model N Flex Support Consultant

Location: Richardson, Texas 75082

Duration: 7 months

Job Type: Contract

Work Type: Hybrid

Job Description:

THE ROLE:

The consultant will serve as the primary support contact for the Model N Medicaid module and related functionality. Responsibilities include resolving application tickets, coordinating incident and change activities, supporting pricing and contracting processes, and providing clear status updates to stakeholders. The role requires strong knowledge of pharmaceutical commercial operations, Gross-to-Net processes, rebates, chargebacks, integrations, and global delivery coordination.

Key Responsibilities

• Act as the primary support contact for the Model N Medicaid module.
• Resolve application support tickets and coordinate incident and change activities.
• Work with business and IT stakeholders to investigate and resolve issues.
• Provide regular status updates and coordinate with offshore delivery teams.
• Support pricing, contracting, rebates, chargebacks, and Gross-to-Net processes.
• Interpret interfaces and integrations involving ETL processes and APIs.
• Use Jira, ServiceNow, and ALM for incident and change tracking.

Required Skills & Experience

• 8-10 years of IT experience in the Life Sciences or Pharmaceutical domain
• Hands-on Model N Flex experience
• Model N Medicaid module experience
• Application support and ticket-resolution experience
• Knowledge of pricing, contracting, and pharmaceutical commercial operations
• Understanding of rebates, chargebacks, and Gross-to-Net processes
• Strong stakeholder communication and offshore coordination skills

Preferred Skills

• Chargeback experience
• Rebate experience
• Validata
• Reporting
• ETL and API integration experience

Tek Ninjas Group is an equal opportunity employer supporting workforce diversity.

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.