LEAD REQUIREMENTS ANALYST

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Lead Requirements Analyst to join our IT Division. 

Lead Requirements Analyst serves as the primary liaison between business stakeholders and PMO/ Project Management teams, ensuring business needs are accurately identified, documented, analyzed, prioritized, and translated into actionable requirements.

Primary Accountabilities:

Translates business needs into clear, concise, and actionable specifications.

Develops user stories, use cases, business rules, workflows, and process diagrams.

Validates requirements with stakeholders and obtain appropriate approvals.

Supports prioritization of business requests based on organizational goals and business value.

Identifies stakeholder groups affected by business and technology initiatives and document change impacts.

Assists in developing change management strategies, communication plans, training plans, and adoption activities.

Monitors user adoption and collects feedback following implementation to identify additional support or improvement opportunities.

Supports business readiness assessments and transition planning for new systems, processes, and operational models.

Collaborates with training, communications, and leadership teams to ensure successful organizational adoption of new capabilities.

Supports testing activities including test planning, UAT coordination, defect validation, and sign-off.

Assists with development of dashboards, metrics, reporting solutions, and data governance efforts.

Supports validation of report accuracy and business rule implementation.

Works with data and analytics teams to define reporting specifications.

Ensures requirements incorporate applicable regulatory, operational, security, privacy, and compliance considerations.

Supports audits, vendor reviews, and documentation requests.

Follows established project management, SDLC, and governance practices.

Completes other duties as assigned.

Qualifications:

Bachelor’s degree in business administration, Analytics, Information Systems, Healthcare Administration, or related discipline, or equivalent practical experience.

5+ years of experience in data analysis, business analysis, or analytics roles, preferably in healthcare, insurance, or other regulated environments.

Healthcare, insurance, claims processing, enrollment, or customer service experience preferred.

Proficiency in requirements gathering - effectively translating business needs as expressed by users into workable specs, estimating time duration to complete and implement the solution. 

Excellent verbal and written communication skills. Ability to render and write business requirements such as technical documentation and business decision documentation. 

Experience supporting technology projects and cross-functional initiatives.

Strong leadership through influence and collaboration.

Strong understanding of organizational change management principles and practices.

Experience facilitating stakeholder engagement and managing organizational resistance to change.

Skilled in driving adoption of new business processes, technologies, and operating models.

Ability to manage multiple priorities simultaneously.

Experience with requirements management tools and methodologies.

Proficiency with Microsoft 365, Teams, SharePoint, Excel, Word, and PowerPoint.

Experience creating process maps and workflow diagrams.

Exposure to model governance, audit support, or regulatory reporting preferred.

Certified Change Management Professional (CCMP), or similar certification preferred.