The Lead Technology Analyst ensures the scalability, performance, and reliability of Client’s applications and infrastructure while providing technical consulting on complex projects. This position develops and maintains automated tools and systems to manage and monitor technology infrastructure, and works closely with DevOps and Operations engineers to build resilient systems that can scale seamlessly. The Lead Technology Analyst also responds to on-call incidents, troubleshoots issues, and implements solutions to prevent future disruptions. Duties & Responsibilities Monitors, measures and analyzes system performance and availability of one or more production applications. Develops and maintains automated tools and systems to manage and monitor infrastructure, reducing manual intervention and human errors. Responds to on-call incidents, troubleshoot issues, and works with support to identify root cause of production issues. Implements solutions to prevent future disruptions. Analyzes, reviews, and assesses capacity needs to increase operating efficiency and works on scaling services to handle increased traffic or usage. Confers with Supervisor and works closely with DevOps and Operations engineers to build resilient systems that scale seamlessly. Corrects application errors, using methods such as modifying WAF rules or altering available system resources. Compiles and writes documentation of system operations (i.e., runbooks) and subsequent revisions. Trains support technicians on runbook procedures. Collaborates with DevOps update runbook documentation. Identifies, analyzes, and defines the business operations and information requirements. Identifies performance and quality criteria, assesses the monitoring needs. Implements monitoring and develops dashboards for use by support technicians. Provides administration and works on continuous improvement of the ticketing system. Performs related duties as required. Requirements, Competencies and Certifications Strong knowledge of computer hardware, operating systems (e.g., Windows, Linux), and common software applications. Proficiency in standard PC applications. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Full knowledge of application development, operating environments, and documentation. Exposure to structured methodologies, fact finding and technical writing. Excellent customer service attitude, analytical problem diagnosis, and resolution skills. Familiarity with networking concepts, protocols, and troubleshooting. Encourages and supports the success of others. Demonstrates an awareness of strengths, limits, and areas to improve. Develops technical proficiency by attending formal training classes, on-the-job training, and self-paced studies. Openly shares and solicits ideas through dialogue; is clear about intentions. Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress. Preferences Must have experience in AWS support and Salesforce Support. Bachelor’s degree in computer science or information technology and two (2) to five (5) years programming, systems analysis, or Systems Administration experience. Strong knowledge of cloud platforms (e.g., AWS, Clienture, Google Cloud). Proficiency in scripting and automation tools (e.g., Python, Bash, Ansible). Experience with monitoring and logging tools (e.g., Dynatrace, CloudWatch). About US Tech Solutions US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr