Lead Title SpecialistAs the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.Job SummaryThe Lead Title Specialist within the Title Services Group will be a subject matter expert in all areas of the Title Services Group, be a front line resource for team member questions, perform fulfillment of daily transactions, facilitate training to team members, and ensure success in achieving department Service Levels and Quality expectations.Key ResponsibilitiesAccurately records incoming titles and documents daily according to established procedures.Reviews all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are accurately completed, signed, and notarized.Completes the necessary documents required for titling including signatures under POA.Troubleshoot problems and determine correct resolution to specific titles, odometer discrepancies and power of attorney, and perform title history checks as required.Professionally and courteously interacts with state/county offices to provide information in response to inquiries pertaining to the Title Center customers.Responds and prioritizes Title Center customer requests, concerns and problems and ensures an immediate response and follow-through until issue is resolved, seeking assistance from Title Supervisor or Title Manager.Records requests and resolutions in the Activity History section of DDI's software program.Serves as the first point of contact for the Title Team.Assists in training team members in titling transactions.Prepares and maintains customer checklists.Monitors the work processes and QC's the team's work.Completes the entire process between buyers, lenders, and owners.Processes titles from the state.Stays current with title laws in multiple states.Maintains an organized workspace/area that is conducive to the overall success of the department. May be required to work overtime as the business needs arise.Assists with other functions and/or duties as needed.Minimum Qualifications and ExperienceHigh School Diploma, General Educational Development (GED) or comparable completed educational certification.Proficient in using Microsoft Office or Google Suite products.Strong verbal and written communication skills.Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.PreferredPrevious leadership experience.Experience in a fast-paced production environment.Familiarity with automotive, titling or finance industry.Critical thinking skills.Proven ability to organize and prioritize daily work.Workplace Environment:Perform routine and repetitive production work.Sit or stand, for lengthy periods of time.Prolonged exposure to computer screens.The primary schedule is Day Shift-8:00AM - 4:30PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.Ability to lift or push up to 35 lbs.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The hourly rate range for this position is: $21 - $26. The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including:Healthcare Coverage for you and your family covering Medical, Dental & VisionTax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)Generous PTOPet InsuranceRetirement PlanningID Theft InsuranceLife and Disability InsuranceCommuter BenefitsAccident & Hospital, Critical Illness InsuranceTuition ReimbursementVitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.