Lead Valet

Lead ValetSilver Spring, MD 20904OverviewSalary Range $17.00 - $17.00 Hourly Job Shift Day Education Level None Travel Percentage NoneDescriptionEmployee Type: Full-Time/Part-TimeJob Type: Hospitality/HealthCareExperience: High School Diploma/ GED and 3 years of related experienceJob SummaryThe Lead Valet supports the MHS Manager by helping organize daily valet services while working alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead handles tasks like cash management, scheduling, and problem-solving, especially when the manager is off-site. This role requires leadership, strong communication, and a customer-first mindset.QualificationsKey ResponsibilitiesGuest Services & Valet Operations Safely park and retrieve guests' vehicles with care and attentionNote and report any existing damage to vehicles before service beginsRecord the parking location and link it to the guest's valet ticketDrive cautiously and follow all safety guidelinesGreet and assist patients and visitors with directions and questionsClearly explain parking rates and retrieval proceduresTeam Leadership & Support Lead and motivate team members through positive exampleAssign teammates to routine tasks and assist with schedulingHelp monitor attendance and communicate shift changesSupport conflict resolution and maintain team moraleUphold professional appearance, communication, and conduct standardsStep in for the Manager when needed and escalate serious concerns appropriatelyAdministrative Duties Follow MHS procedures for cash handling and transaction trackingMaintain accurate records and assist in cash reconciliationUse timekeeping systems and help manage shift coverageSafety & Environment Keep work areas clean, organized, and safeRemain calm and in control during busy or high-pressure situationsProtect patient and guest privacy by following HIPAA guidelinesPerform other duties as needed to support the team and facility.Performs other duties as required.Qualification and RequirementsHigh School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old.At least 3 years of relevant experience.Minimum 21 years of age.Valid, unrestricted driver's license with a clean driving record.Able to drive both automatic and manual (stick shift) vehicles.Must be eligible to work in the U.S. and pass background and drug screenings.Able to fluently speak, read, and write in English.Must meet all required immunizations or health screenings.Strong communication skills and a commitment to excellent customer service.Prior experience in a supervisory or team lead role is preferred.Physical RequirementsWillingness to work in all weather conditions (heat, wind, rain, snow, etc.).Regularly required to stand, walk, sit, speak, hear, and use hands.Able to lift up to 50 lbs frequently and 75 lbs occasionally.Able to push and pull 75 lbs frequently and up to 100 lbs occasionally.Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances.The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.