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Learning Commons Associate I -Computer Center

In Texas United States

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Learning Commons Associate I -Computer Center   

JOB TITLE:

Learning Commons Associate I -Computer Center

JOB TYPE:

Full-time

JOB LOCATION:

Fort Worth Texas United States

JOB DESCRIPTION:

F005963 Position Status Full Time Assignment Length This field only applies to Faculty Grant Funded No Category Instructional Support Class Code 55, 53, 52 Starting Pay $16.
55 Special Note Location South Department SO Campus Learn Center Job Summary
Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons.
The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.
This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.
Primary Duties and Responsibilities
General and Working Area Specific Essential Performance Requirements*

General
  • Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
  • Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
  • Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
  • Monitors the Learning Commons to ensure user behavior policies are followed
  • Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed


Library
  • Serves as a resource for identifying sources of requested information for learning, research, and engagement
  • Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
  • Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
  • Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
  • Locates materials including databases and electronic resources for students and faculty
  • Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
  • Provides check-in and check-out services as well as properly shelving library materials
  • Assists with maintaining the Library website through content review, creation, and maintenance as assigned
Learning Support
  • Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
  • Provides students with appropriate handouts and educational materials as needed
  • Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
  • Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
  • Teaches basic certification, safety, and training courses covering all lab equipment
  • Prepares and delivers workshops, which may include content creation and updating workshop materials
  • Partners with faculty for special events in support of classes
  • Assists supervisor in the delivery of academic boot camps

Service Excellence
  • Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
  • Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
  • Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
  • Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned campus leader
  • Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
Level is assigned based on individual qualifications as follow:
  • Learning Commons Associate I : High school diploma or equivalent


  • Learning Commons Associate II: Associates degree and two (2) years working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

  • Learning Commons Associate Senior: Bachelors degree and two (2) years working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Preferred Qualifications
College education beyond the minimum requirements by level
Knowledge, Skills and Abilities
  • Knowledge of principles and processes for providing customer and personal services
  • Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
  • Ability to work using a service orientation by actively looking for ways to help people
  • Ability to talk to others to convey information effectively
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary Posted 02/02/2024
Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact
Charnette Lucas

  • charnette.
    davis-lucas@tccd.
    edu
  • Position Details

    POSTED:

    EMPLOYMENT:

    Full-time

    SALARY:

    39200 per year

    SNAPRECRUIT ID:

    S-1707248776-9515f7be99225baea3afab601171de00

    LOCATION:

    Texas United States

    CITY:

    Fort Worth

    Job Origin:

    jpick2

    A job sourcing event
    In Dallas Fort Worth
    Aug 19, 2017 9am-6pm
    All job seekers welcome!

    Learning Commons Associate I -Computer Center    Apply

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    F005963 Position Status Full Time Assignment Length This field only applies to Faculty Grant Funded No Category Instructional Support Class Code 55, 53, 52 Starting Pay $16.55 Special Note Location South Department SO Campus Learn Center Job Summary
    Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.
    Primary Duties and Responsibilities
    General and Working Area Specific Essential Performance Requirements*

    General
    • Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
    • Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
    • Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
    • Monitors the Learning Commons to ensure user behavior policies are followed
    • Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed


    Library
    • Serves as a resource for identifying sources of requested information for learning, research, and engagement
    • Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
    • Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
    • Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
    • Locates materials including databases and electronic resources for students and faculty
    • Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
    • Provides check-in and check-out services as well as properly shelving library materials
    • Assists with maintaining the Library website through content review, creation, and maintenance as assigned
    Learning Support
    • Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
    • Provides students with appropriate handouts and educational materials as needed
    • Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
    • Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
    • Teaches basic certification, safety, and training courses covering all lab equipment
    • Prepares and delivers workshops, which may include content creation and updating workshop materials
    • Partners with faculty for special events in support of classes
    • Assists supervisor in the delivery of academic boot camps

    Service Excellence
    • Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
    • Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
    • Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
    • Supports the mission, values, goals, and principles of the College

    Supervision
    Works under the general supervision of the assigned campus leader
    • Performs Other Related Tasks as Required
    The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
    Required Minimum Qualifications
    Level is assigned based on individual qualifications as follow:
    • Learning Commons Associate I : High school diploma or equivalent


    • Learning Commons Associate II: Associates degree and two (2) years working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

    • Learning Commons Associate Senior: Bachelors degree and two (2) years working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
    Preferred Qualifications
    College education beyond the minimum requirements by level
    Knowledge, Skills and Abilities
    • Knowledge of principles and processes for providing customer and personal services
    • Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
    • Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    • Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
    • Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
    • Ability to work using a service orientation by actively looking for ways to help people
    • Ability to talk to others to convey information effectively
    Accommodations
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
    Special Instructions Summary Posted 02/02/2024
    Posting Contact Summary

    Should you have questions specific to this position please contact the following individual

    Contact
    Charnette Lucas

  • charnette.davis-lucas@tccd.edu

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