Leasing Agent

ResponsibilitiesAnswer incoming calls and inquiries from prospective tenants and follow upExplain apartment availability, rental requirements, amenities and leasing proceduresSchedule appointments and apartment showingsAccept and organize rental applications and dates and supporting documentationPrepare lease packages and other required rental documentsProcess notices to vacate and move-out paperworkMaintain accurate records of upcoming lease expirations and renewalsAssist residents with general questions and requestsReceive and properly document maintenance requestsCommunicate residents’ concerns to management and maintenance staffFollow up on outstanding resident mattersAssist with lease renewals and related correspondencePrepare letters, notices, forms and correspondenceEnter and update information in spreadsheets and property-management systemsTrack lease expiration dates, renewals and rental changesAssist management with general administrative dutiesProvide coverage and support for the leasing office as neededQualificationsHigh school diploma or equivalentPrevious Property Management experience preferredStrong telephone, customer-service, and written skillsExcellent organizational and follow-up skillsComfortable working with Microsoft Outlook, Word and Excel, and Property Management softwareStrong attention to detail, particularly when preparing leases and resident paperworkAbility to handle confidential resident information professionallyAbility to handle several responsibilities at the same timeDependable, punctual and professionalAbility to work independently as well as part of a property-management team