Position Summary:

The Student Housing Leasing Manager is responsible for leading all leasing efforts, driving occupancy, and managing the leasing team to ensure a successful leasing season. This position plays a vital role in marketing, outreach, customer service, and maintaining high levels of resident satisfaction, while working in a fast-paced and student-centered environment.

Key Responsibilities:

Leasing & Occupancy Management

• Oversee all leasing efforts to meet or exceed occupancy goals

• Conduct tours, respond to leasing inquiries, and maintain thorough knowledge of floor plans, availability, pricing, and lease terms

• Ensure accurate completion of leasing paperwork and maintain compliance with Fair Housing regulations

• Assist with roommate matching processes and guide prospects through application and lease execution

Team Leadership

• Train, motivate, and manage leasing agents and student brand ambassadors

• Coordinate daily leasing activities, set leasing goals, and monitor performance

• Conduct regular leasing meetings and training sessions

• Assist with onboarding and coaching new leasing staff

Marketing & Outreach

• Execute marketing strategies including digital, print, campus, and community outreach

• Build strong relationships with campus groups, university staff, and student organizations

• Organize and attend housing fairs, tabling events, and resident engagement activities

• Collaborate with marketing teams to manage social media accounts and promotional campaigns

Customer Service & Resident Retention

• Ensure an excellent customer service experience for all prospects and residents

• Handle escalated resident concerns during the leasing process

• Support resident renewal efforts and retention campaigns

Administrative & Reporting

• Maintain accurate leasing records in property management software

• Generate weekly leasing and traffic reports for management review

• Track leasing metrics and implement strategies for improvement

Qualifications:

• High school diploma or equivalent required; college degree preferred

• 2+ years of leasing or sales experience, preferably in student housing

• 1+ year of supervisory or team leadership experience

• Strong understanding of Fair Housing and leasing regulations

• Excellent communication, interpersonal, and organizational skills

• Proficiency with property management software (AppFolio, not required)

• Must be dependable and able to work in a fast-paced environment

• Must pass a background check

• Must pass a drug screening

Schedule:

• Monday – Friday, 9:30 AM – 5:30 PM

• Ability to work occasional Saturday as needed

• Peak turn season (July 31 - August 16)

Working Conditions:

• Fast-paced environment, especially during pre-lease and move-in/move-out periods

• On-site presence required with occasional local travel for outreach and events