Overview Job Description Legal Receptionist (Switchboard Operator) – Reception Team Location: Gordon House, Walton Summit (Preston and Blackburn) Hours: Full-time, 36.25 hours per week The Role Forbes Solicitors are seeking a Legal Receptionist (Switchboard Operator) to join our Reception team. This exciting opportunity allows you to work in a supportive environment while delivering exceptional customer service to all clients via telephone, ensuring a friendly and professional first impression and maintaining a high standard of service. The role will support all Firm offices by covering front-of-house duties during periods of leave, ensuring seamless operations and continuity of service. Therefore, the successful candidate will be expected to travel to our offices across the Lancashire area, this will include Preston City Centre/Blackburn Town Centre as and when required. Key Responsibilities Provide excellent customer service to all contacting the Firm via the Switchboard. Ensuring all calls coming through the switchboard are answered in a timely manner. Provide front of house cover at all the Firm’s Offices during periods of leave, ensuring a seamless and professional service. Liaise with other offices regarding telephone calls, messages and correspondence. Assisting with wider new enquiries tasks and supporting departments with call backs, from time to time. About You We are looking for people that can demonstrate the following: Essential 5 GCSEs grade C/4 or above or equivalent, including Maths and English. Proven experience of working on a busy reception/switchboard. Previous experience working within a fast-paced telephone-based customer service role. Previous experience working in an administrative role. Demonstrates the ability to deal with clients and other stakeholders over the phone and in person. Demonstrates the ability to build rapport and trust with prospective clients. Demonstrates excellent IT skills and the ability to use multiple platforms such as Word, Excel, Outlook and the Firm's switchboard. Aligns with the Firm’s values. If you are interested in this role and would like to know more before applying, please read the full job specification on our website. The Firm Forbes Solicitors is a Legal 500 Top Tier and Chambers Leading Firm with offices across the North. We are proud Investors in People UK Employer of the Year: Silver (250+), committed to collaboration, growth, and delivering practical, results-driven legal services. Benefits 33 days annual leave, including bank holidays, increasing with length of service. Annual leave purchase scheme (Subject to T&Cs). Enhanced family friendly policies and pay for Maternity, Paternity and Adoption. Enhanced sick pay. Celebration and Volunteer leave. Ongoing professional development and progression opportunities. Profit share scheme. Additional long service awards. Subsidised tuck shops. Staff discount on Firm services. Health care benefits (Health Cash Back Plan and Mental Health Counselling Services). BUPA (Solicitor positions only, for self, not dependents). Retail and gym membership discounts. Recruitment and legal department referrals (Subject to T&Cs). Annual Events. Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community. #J-18808-Ljbffr