Lending Assistant

Job Title: Lending Assistant
Job Location: Flower Mound, TX
Job Type: Full-time

Job Description:

• Provide lending support to loan officers within the department.
• Process data input for loans originated or renewed in the loan software and coordinate, close, and fund loans.
• Answer telephones in a team environment, relay messages, and handle inquiries or problems independently whenever possible.
• Act as a liaison with other bank personnel, customers, and prospective clients.
• Provide secure, accurate, responsive, and courteous customer service to internal and external customers at all times.
• Maintain strict confidentiality of customer and banking relationships.
• Serve as a trusted advisor to every internal and external customer by consistently demonstrating trusted advisor skills to help customers identify and achieve their financial goals.
• Take loan applications, gather information for loan requests, pull credit reports, and prepare information for loan officers to review.
• Prepare worksheets for new and renewal loans and monitor loans coming due.
• Process data input for consumer and commercial non-real estate loans in the loan software.
• Organize final loan documents, set and conduct closings, and complete post-closing funding and documentation tasks.
• Perform daily tasks with a sense of urgency to meet customer needs (e.g., wire transfers, account transfers, payments, draw requests, and other general banking needs).
• Provide loan officer proxy support to approve loans with loan officer approval within guidelines of loan policy and loan officer lending limits.
• Assist loan officers in gathering financial information from customers.
• Assist loan officers with overdrafts and past-due loan payments.
• Approve checks and deposits when tellers call.
• Complete Adverse Action Notices on loan declines.
• Clear and work exception lists per loan officer request.
• Provide notary services for customers.
• Perform other duties as requested by the supervisor or other bank management representatives.

Experience you will need:

• High school diploma or GED with relevant experience.
• Three years of banking experience or equivalent; lending experience preferred.
• Proficiency in computer skills (Word and Excel) and general office skills.
• Good command of loan documentation and credit-related processes, including vehicle title transactions.
• Ability to prioritize and multi-task.
• Ability to make decisions and exercise initiative to meet customer needs.
• Good oral and written communication skills.
• Ability to pass and maintain satisfactory results for Trusted Advisor Certification.
• Ability to maintain customer confidentiality.
• Knowledge of basic math calculations.
• Good keyboarding skills.
• Ability to read and understand regulations, policies, and procedures; uses grammatically correct and clear oral and written communication.
• Ability to work in a fast-paced environment and work well within a team while maintaining a positive customer service demeanor and attitude.
• Must comply with all bank policies and procedures related to the job and/or consistent with business necessity.