Level 1 Desktop Support Analyst

Location: Bartlett, ILThe Level 1 Desktop Support Analyst will join our growing team in Bartlett to help support a variety of client projects.Responsibilities:Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.Identify and assist in the resolution of hardware, software, and/or networking issues.Install new hardware systems, software upgrades, etc.Provide technical and/or operational training as needed.Document hardware configuration information, software configuration administration, network performance and network layouts.Qualifications:1+ year of experience as a Desktop Support AnalystBachelor's Degree in Information Technology or related field or relevant experienceAbility to think through problems and visualize solutionsAbility to quickly learn new or unfamiliar technology and products using documentation and internet resourcesAbility to work with all levels of staff within and outside of IT and outside the organizationA self-starter able to work independently but comfortable working in a team environmentGood analytical and problem-solving skillsLAN and WAN experienceNetwork security experience a plusWillingness to work occasional on-call/weekend hoursTrue Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential.For additional information regarding salary range for this position, as well as company benefits, please click here.