Level 2 IT Engineer

Company Description Top Notch Computers provides managed IT services and ongoing IT support for businesses across Virginia, helping organizations stay secure, compliant, and productive through proactive network management, cybersecurity, data protection, and customized IT solutions. The company also supports local residents and small businesses with professional computer repair, home networking, and technical support. With locations in Charlottesville, Richmond, and Falls Church, Top Notch Computers is committed to serving local communities with responsive, reliable IT services. Team members work closely with clients to keep their technology secure, efficient, and running smoothly, offering practical solutions and friendly, professional support.Role Description The Level 2 IT Engineer is a full-time, on-site role based in Charlottesville, VA. This role is responsible for handling escalated technical issues, performing advanced troubleshooting, and providing hands-on support for workstations, servers, and network devices. Day-to-day tasks include monitoring and maintaining client environments, resolving hardware and software incidents, managing user accounts and permissions, and supporting backup, antivirus, and security tools. The Level 2 IT Engineer collaborates with Level 1 support and senior engineers, implements small to medium-scale network and systems changes, documents resolutions, and communicates clearly with clients to ensure minimal downtime and stable IT operations.Qualifications Candidates should possess strong Troubleshooting and Technical Support skills to diagnose and resolve complex hardware, software, and user issues.Candidates should possess solid Information Technology knowledge, including operating systems, servers, cloud platforms, and common business applications.Candidates should possess Networking skills such as configuring switches, routers, wireless networks, and basic WAN/LAN management.Candidates should possess Network Security skills, including firewalls, endpoint protection, patch management, and security best practices.Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, Cisco) and experience with managed service providers or small/medium business environments are beneficial.Strong communication, documentation, and customer service skills, along with the ability to prioritize tasks and work independently or in a team, are important.An associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.