Level 2 Help Desk / Systems Administrator (MSP)

Overview Level 2 Help Desk / Systems Administrator (MSP). This role blends hands-on technical support with system administration, proactive maintenance, and problem resolution. You will provide Tier 2 support for desktops, servers, networking, and cloud systems while ensuring client environments run efficiently, securely, and reliably. Responsibilities Serve as a Tier 2 escalation point for desktops, servers, and network issues Deploy, configure, and maintain Microsoft 365, Azure, and hybrid cloud environments Administer Windows Server, Active Directory, DNS/DHCP, and VPNs Prepare, configure, and deploy end-user devices; manage onboarding/offboarding tasks Perform proactive monitoring, updates, and preventative maintenance Document client environments, system configurations, and resolutions Support networking devices, troubleshoot connectivity, and assist with security improvements Required Qualifications 2+ years of IT experience in an MSP Hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, and networking fundamentals Experience with VMware or Hyper-V virtualization Experience with endpoint management, hybrid cloud environments, and device deployment Familiarity with RMM/PSA tools for monitoring, ticketing, and reporting Strong troubleshooting skills and ability to deliver timely technical solutions Salary & Benefits $65,000 - $75,000 per year Health, Dental, and Vision Insurance 401(k) with company match Certification Reimbursement Mileage Reimbursement Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr