Library Assistant Apply
Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal's Librarian of the Year.
SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL's work and learn more about its impact, visit www.sjpl.org. Join us to make a difference! Library Assistants are part of a Leadership Team that supervises clerical operations at a branch library or a major unit within the Martin Luther King, Jr. Library. Currently there is two (2) vacancy.
The position is responsible for training and supervising clerical staff in the performance of a range of duties; providing direct customer service; organizing, assigning, and reviewing the workflow and processes; creating daily and weekly work schedules; interpreting policies and procedures; resolving customer and computer related issues related to circulation activities; serving as the branch or unit resource for computer technology operations and troubleshooting equipment problems; developing clerical unit procedures and objectives; tracking and monitoring budgets and balancing fund accounts; verifying revenue collected; developing and implementing employee training; tracking and follow up on facility maintenance problems; compiling statistical reports; and serving on system-wide committees.
The ability to work weekends and evenings is required.
Minimum Qualifications
Education: Completion of two (2) years of undergraduate coursework from an accredited college or university in library technical courses or related field.
Experience: Two (2) years of fulltime equivalent experience working at the Library Clerk level or higher.
Acceptable Substitutions: Additional equivalent experience working at the Library Clerk level or higher, which includes public service desk experience, can be substituted for the educational requirements on a year for year basis.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the positions will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You must fully answer all job specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
2. If you have two (2) years of undergraduate course work or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
4. An acceptable education substitution for the Library Assistant position is experience in customer service, library materials, handling, basic scheduling, and directing the work of volunteers on a year-for-year basis up to two (2) years. Please describe your additional experience in the area(s) listed above (if applicable).
5. Please describe your experience supervising or leading others, including experience in training, scheduling, and assigning work to others.
6. Describe a work project that required you to utilize computer applications such as (but not limited to) Microsoft Outlook, Word, Excel, Google Docs. Describe the project and the software you utilized.
7. Describe your experience serving on a Library branch/unit team or committees.
8. Please list languages you are bilingual or multilingual in and your fluency level.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Lisa Harding at lisa.harding@sanjoseca.govCompetencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Problem Solving - approaches a situation or problem by defining the problem or issue? determines the significance of problem(s)? collects information? uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
The application deadline is Monday, March 11, 2024 at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.
