Position Summary:  

The Library Associate 2 is the entry level position in the Library Associate job family.  Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk.  Provides customer service  to library patrons.

Hours per week: 20

Hourly Rate: $16.00

Essential Duties/Responsibilities: 

An individual must be able to perform each essential duty and responsibility satisfactorily. 

• Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
• Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Checks in and processes library materials as necessary
• Accepts and processes fines, fees, or other payments
• Provides information regarding programs, events, conference rooms, etc.
• Mails library materials as necessary for patron homebound programs
• Shelves library materials
• Addresses or escalates patron conduct or safety issues to appropriate management
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Other duties as assigned

Requirements

Qualifications:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

H.S. Diploma or GED

Two years library experience preferred

Basic knowledge of library systems and databases preferred

Ability to work a regular schedule that may include a combination of days, evenings and weekends

Excellent customer service skills

Knowledge of Microsoft Office Suite

Good communication skills, both written and verbal

English/Spanish speaking is a plus

Physical Requirements: 

Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.