Position Details
License Sales Management Specialist Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Position: License & Sales Management Specialist
Location: Johnston, IA, 50131
Duration: 9 Months
Job Type: Contract
Work Type: Onsite
Job Description:
As a License & Sales Management Specialist you will be responsible for:
- Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
- Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
- Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
- Managing contract, legal entity and tax rules conversations
- Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
- Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
- Working tickets through a ticketing system that come from Dealer/Customer requests.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
