VISION, MISSION & VALUES:
Every employee of SIHF Healthcare is expected to uphold our vision, mission and values. Our actions will reflect our values of compassion, diversity, integrity, excellence and teamwork creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of People achieving their highest quality of life through the fulfillment of our mission to Lead individuals and communities to their healthiest lifestyle by providing a coordinated network of health and supportive services.

CUSTOMER SERVICE COMPLIANCE STATEMENT:
Treat every person with dignity, respect and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION:

Provide social work intervention to SIHF Healthcare patients consistent with SIHF Healthcare policies and procedures, professional practice standards, and state and federal regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide direct service intervention to best meet the needs of patients served by screening/assessing each patient that is identified as at risk to ensure appropriate ongoing health care and management of social/psychological needs, including advocacy to protect the rights and best interest of each patients served.
2. Provide ongoing follow-up to patients and their subsequent dependents. These patients will be identified at risk to ensure appropriate ongoing health care and management of social/psychological needs.

3. Support the mission of the organization’s served by example.

4. Practice directives regarding confidentiality consistent with HIPAA, JCAHO, and other state/federal regulations.

5. Participate in performance improvement activities and follow the established improvement process as deemed appropriate by management and to management satisfaction.

6. Demonstrate own professional development and leadership skills to ensure quality patient care in accordance with accepted professional standards as defined in policies.

ADDITIONAL POSITION DESCRIPTION:

1. Provide services to other categories of patients with social/psychological needs when necessary, to the satisfaction of the manager/ administration.

2. Maintain confidentiality of all information and records maintained in the Foundation consistent with HIPAA guidelines measured by zero breaches of confidentiality.

3. Use patient demographic information to prepare reports as required for the records committee function.

4. Demonstrate and promote positive relations with internal and external customers, staff, and co-workers in a friendly, caring, and timely manner in accordance with the Mission and Values of SIHF Healthcare.

5. Perform other related duties as required.

6. Receive guidance with respect to general objectives in the majority of tasks and projects assigned, determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.

KNOWLEDGE, SKILLS, ABILITIES:

1. Ability to read and interpret documents such as safety rules, operating and
maintenance instructions and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before groups of
customers or employees of the organization.

2. Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
3. Intermediate personal computer skills, including electronic mail, routine
database activity, word processing, spreadsheet, graphics, etc.

4. Ability to handle multiple tasks simultaneously.

5. Must be a team player.

6. Ability to prioritize and accomplish tasks under stressful, demanding conditions.

7. Ability to work effectively in a shared space environment.

8. Knowledgeable of the principles and techniques of intervention of the social work profession.

9. Ability to speak or understand oral language.

10. Ability to communicate clearly verbally and in writing.

11. Ability to concentrate on work with many interruptions.

12. Ability to deal with and offer assistance to clients under often stressful and emotional situations.

13. Ability to relate with a variety of people; work independently; and provide service to patients of all ages. Additionally may be required to perform home visits.

14. Keyboard/data entry skills, note taking, computer and phone skills.

15. Knowledgeable of medical terminology.

16. Knowledgeable of e-mail technology.

17. Communication and Telephone Skills.

18. Computer Experience – Basic PC and Data base entry skills

19. Demonstrated ability to work independently.

20. Ability to travel throughout the SIHF Healthcare site locations.

EDUCATION AND EXPERIENCE:

Master's degree in social work from an accredited school of social work. Must be a licensed social worker or a licensed clinical social worker in Illinois. Experience in a health care setting is preferred. Maintain or advance in appropriate licensure. Must be able to provide competent services in an age appropriate manner to neonatal, pediatric, young adult, adult, and geriatric patients. Age-specific competency is measured by a variety of methods, which may include, but not limited to, self-learning packets, review of age-specific guidelines, direct observation, video, simulation, unit based class, policies and procedures, or chart review.

COMPLIANCE STATEMENT:

Abide by the requirements of all applicable State and Federal laws.
MEDICAL HOME STATEMENT:

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

PHYSICAL DEMANDS:

Light physical activity performing non-strenuous daily activities of an administrative nature. Must lift and carry records and materials weighing up to twenty (20) pounds; be able to work at a computer terminal and type on a keyboard for two hours a day; must be able to walk, stand, stoop, bend, and sit throughout the day to complete job duties; must have normal hearing and vision, corrected if necessary; must be able to type accurately; must be able to operate a telephone, copier, fax machine, and dictation equipment.

WORK SCHEDULE:

Normal work hours for this position are Monday through Friday dayshift; Saturdays two to three times per year (usually from 9:00 am until 1:00 pm). Late evening (7:30 p.m. at the latest) one to two times per week.