Licensed Customer Service Representative

Job SummaryThe Customer Service Representative is responsible for delivering high-quality support to policyholders and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, and providing accurate information in a timely and professional manner.Duties and Responsibilities:· Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions.· Demonstrate a strong understanding of company procedures, processes, tools, and systems.· Take full ownership of customer accounts during the review and servicing process.· Maintain accurate internal records by archiving all necessary documentation and evidence.· Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features.· Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner.· Request, track, and follow up on any missing or required information from customers.· Provide accurate quotations, pricing details, and policy information to new and existing customers.· Successfully complete the sales process in accordance with the company's regulatory requirements.· Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards.Job Requirements· High school diploma or equivalent required.· Active insurance license (Property & Casualty)· Bilingual skills are a plus (Spanish/English preferred).· Ability to learn and apply insurance guidelines, processes, and systems.· Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.· Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition· Time-management skills· Customer-focused mindset with strong problem-solving skills· Previous customer service experience preferred.· Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score.Work Environment & Schedule· Standard schedule: Monday–Friday; Currently hiring for shifts between 5:00 AM and 6:00 PM MST and the schedule will vary depending on call center needs at the time of hiring.· In-office position and require on-site attendance for all scheduled shifts for Arizona.· Remote position available for out-of-state applicants only, and this position requiresthe schedule to accommodate Arizona time.