Licensed Sales Customer Service RepresentativeJob Category: SalesLocation: Santa Ana, CA 92705, USAJob Type: Full-TimeJob DetailsDescriptionPay Range: $60000 - $150000 / yearOur Perks:Unlimited/Uncapped commissionLucrative incentive sales plans, bonuses and sales contestsNo Cold Calling- We have a high volume of inbound sales leads and walk in trafficComprehensive paid training and licensing with continuous on-going training and mentorshipRecognition cultureComprehensive benefits package including medical, dental, vision and life insuranceRetirement Plan: A 401K plan with a percentage of company-matched contributionsFitness: We reimburse up to $10 a month to an employee for their gymEmployee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems at no costExtra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insuranceOur Company:Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!What You Will Do:As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries keeping customer satisfaction at the core of every decision and behavior.Manage large amounts of inbound calls in a timely mannerIdentifying customers' needs, clarify information, research every issue and provide solutions and/or alternativesEngaging in active listening with callers, confirming or clarifying information and diffusing any customers, as neededConnects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needsThe Perfect Match:Bilingual in English and Spanish preferredSales or customer service experienceHigh School Diploma or GEDAbility to build relationships with sales customersExcellent follow-up and multi-tasking skillsAmbitious professional motivated by opportunity for advancementExcellent written and verbal communication skillsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.