Responsibilities:

Work as an active member of the account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff

• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
• Maintain the Linux system availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Implement solutions, repairs and workarounds, fully documenting steps taken when required
• Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge
• Manage software issues for both the system and user applications, submitting and tracking bugs as required

Qualifications

• Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Technical skills to investigate and resolve complex problems
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion
• Able to clearly document processes and procedures with a focus on mentoring and knowledge sharing
• Bachelor's degree in Computer Science, Engineering, or related area of study OR equivalent work experience
• 3+ years' HPC-related experience, ideally with large-scale HPC and parallel file system administration and support