Linux Telecom Support Engineer - VoIP / SIP

Hybrid – In-office 2 days per week | No sponsorship available

A growing technology organization is seeking a Linux Telecom Support Engineer to support production systems and troubleshoot complex issues across Linux operating systems, applications, and networks.

This role is ideal for a technically strong professional with experience in telecommunications, VoIP, SIP, and Linux-based production environments who enjoys hands-on troubleshooting and working directly with customer engineering and development teams.

Responsibilities

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• Troubleshoot production issues involving Linux operating systems, applications, networking, and VoIP platforms.
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• Apply software fixes, updates, patches, and system upgrades.
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• Analyze Linux logs, command-line output, and Wireshark packet captures to identify root causes.
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• Work directly with customer engineering teams to resolve technical issues and discuss requirements.
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• Document production changes and prepare Methods of Procedure (MOPs).
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• Collaborate with development teams to report bugs, analyze traces, and support scheduled maintenance windows.
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Required Qualifications

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• 5+ years of experience supporting Linux-based systems, preferably Red Hat Enterprise Linux (RHEL).
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• Strong knowledge of Linux administration and troubleshooting.
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• Solid understanding of telecommunications, VoIP, SIP, and networking.
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• Experience analyzing Wireshark traces and network packet captures.
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• Proficiency gathering and analyzing logs and traces through the Linux command line.
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• Strong communication, problem-solving, and customer collaboration skills.
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Preferred Qualifications

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• Linux scripting experience.
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• Basic knowledge of PHP.
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• Familiarity with the Diameter protocol.
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• Experience with VMware vSphere.
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• Basic knowledge of Cisco IOS.
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Work Arrangement

This is a hybrid position requiring in-office attendance 2 days per week. Candidates must be authorized to work in the United States without employer sponsorship.

If you have a strong Linux background combined with telecommunications and SIP/VoIP troubleshooting experience, we'd like to hear from you.

Apply today for immediate consideration.