Live Streaming & VOD SME
Location: Milford, Ohio

Our Milford office is seeking a VOD SME to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:

Assign work/cases to team members

Maintain active awareness of multiple case tickets with meticulous attention to detail

Perform quality analysis of tasks performed by the team members

Suggests and implements workflow improvements

Provides feedback, coaching and improvement plans to team members

Knowledge & Skills

Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.

Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.

Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.

Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.

Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.