Job Title: Load planner

Contract Period: 1yr.

Work Address: Fullerton, CA 92831

Work Hours: 08:30-17:30

Key Responsibilities

• Serve as the main contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Excellent customer service in all aspects from booking to cargo delivery on time
• Request for quotation with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Follow up any account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement
• Report required for service failure, claim, damage, and any other irregularities
• Accuracy of data entry into systems
• Monitor trends and report changes to management

Requirements/Qualifications:

• High School Diploma or GED Required; Bachelor Degree Preferred
• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Korean billing preferred
• Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple shipments, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer service and negotiating skills
• Appropriate phone and email manner with internal and external customers
• Warehouse and/or manufacturing knowledge preferred