Loan Customer Service Representative

New Edge Associates is seeking a Loan Customer Service Representative IV for a bank client in Miramar, Florida. This hybrid role focuses on servicing complex loans, reconciling balances, and resolving exceptions across commercial, consumer, and construction loan portfolios.

What you’ll do

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• Reconcile balances on loans tied to swap contracts and process payments for syndicated loans and loan participations where the bank acts as lead.
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• Oversee loans serviced by third parties and prepare investor reports for loans the bank has sold.
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• Process loan advances, payments, and Special Assets transactions, including restructures, nonaccrual changes, and charge-offs.
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• Investigate servicing exceptions, resolve loan inquiries and claims within service deadlines, and assist with loan-related general ledger reconciliations.
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• Maintain credit bureau records through e-OSCAR, coordinate annual Form 1098 statements, and provide documentation for audits.
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What you’ll need

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• 8 or more years of loan servicing experience, with a background in banking operations, loan accounting, and investor reporting.
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• Knowledge of regulations governing domestic loans across multiple states, including commercial, consumer, and construction loans.
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• Experience with Microsoft Office and Fiserv Signature.
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• High school diploma or equivalent, relevant vocational training, or comparable work experience. An associate degree in business is preferred.
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This position is hybrid and based in Miramar, Florida.