The Loan Operations Manager plays a critical leadership role in managing the end-to-end operations of commercial loan servicing, with a strong focus on CRE and C&I portfolios. This position oversees a team of up to four professionals, ensuring the efficient, accurate, and compliant execution of loan operational functions. The ideal candidate is a hands-on leader with deep knowledge of commercial lending practices, strong operational acumen, and a passion for process improvement.Key Responsibilities:Operational Leadership & Loan Servicing:Direct and oversee daily functions related to the onboarding, servicing, and maintenance of commercial loans, including new loan bookings, modifications, renewals, extensions, and covenant tracking.Ensure the timely and accurate processing of loan closings (including participations, letters of credit, and syndications) in accordance with approved credit terms, regulatory requirements, and internal policies.Oversee the accurate execution of escrow analyses, disbursements, and loan settlements, ensuring proper collateral perfection and lien management.Develop and implement departmental goals, workflows, and staff assignments to support operational excellence and ensure service level targets are met.Manage and review loan input and verification procedures, ensuring data integrity and compliance with internal and external requirements.Compliance & Risk Management:Ensure all loan operations activities align with regulatory guidelines (e.g., FDIC, OCC, HMDA) and internal compliance standards.Maintain and regularly update loan operations procedures and controls to reflect regulatory changes and best practices.Conduct periodic reviews to identify gaps or inefficiencies in operational processes, implementing solutions to enhance accuracy, timeliness, and customer service.Oversee the monitoring of key risk items such as UCC filings, hazard and flood insurance, lien releases, and post-closing reviews.Coordinate general ledger reconciliation related to loan operations, ensuring the timely resolution of outstanding settlement and payable items.Team Leadership & Development:Lead, mentor, and develop a high-performing loan operations team, promoting a culture of accountability, collaboration, and continuous improvement.Conduct regular performance reviews, provide ongoing coaching, and support career development through training and growth opportunities.Foster a team environment that upholds the organization’s core values and encourages open communication and knowledge sharing.Monitor performance metrics to ensure quality control and compliance in loan processing activities.Special Projects & Cross-Functional Collaboration:Perform secondary reviews on commercial loans to ensure decision consistency and data integrity for regulatory reporting (e.g., HMDA LAR).Approve wire transfers related to loan funding and settlements, and support internal and external audit requests.Participate in enterprise-wide initiatives related to system enhancements, process optimization, and regulatory readiness.Qualifications:Bachelor’s degree in Accounting, Finance, or a related field; equivalent work experience will be considered. Formal credit or underwriting training is highly preferred.A minimum of five (5) years of experience in commercial lending operations, including direct involvement in C&I and CRE loan portfolios.In-depth understanding of commercial loan documentation, loan servicing systems, and applicable regulatory frameworks.Strong analytical, organizational, and problem-solving skills, with a demonstrated ability to manage complex operational workflows.Excellent written and verbal communication skills, with a client-focused mindset and commitment to service excellence.Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with core banking systems and loan platforms is a plus.Compliance and Policy Adherence:Ensure strict adherence to bank policies, federal/state regulations, and internal security procedures.Safeguard confidential customer information and comply with the bank’s privacy and data security policies.Complete all mandatory compliance and regulatory training on an annual basis.