Loan Operations Manager

Loan Operations ManagerLocation: Palm Beach County, FL — OnsiteSalary: $110,000–$120,000Schedule: Monday–FridayEmployment Type: Full-Time, Direct HireThe OpportunityWe are partnering with a growing financial institution in South Florida seeking an experienced Loan Operations Manager to lead its day-to-day loan servicing operations.This is a newly created leadership position offering significant ownership and visibility within the organization. The Loan Operations Manager will lead an established operations team while overseeing the accuracy, efficiency, and execution of the bank's loan servicing processes.The ideal candidate is a hands-on banking professional who understands the full lifecycle of a loan, particularly commercial lending, and can combine strong technical loan operations knowledge with effective people leadership.Key ResponsibilitiesLead day-to-day loan operations and servicing activitiesManage, coach, and develop an established loan operations teamOversee full-cycle commercial loan servicing, including boarding, post-closing, payments, escrow, payoffs, maintenance, and reportingReview operational reports, balances, reconciliations, escrow activity, and exception itemsOversee loan boarding processes to ensure accuracy and proper documentationManage escrow activity related to insurance and taxes and ensure discrepancies are identified and correctedReview loan documentation and reports prior to bookingServe as a key liaison between loan operations, internal departments, and third-party technology partnersSupport internal and external audits and assist with required documentationProvide leadership with reporting related to portfolio activity, exceptions, and team productivityHelp improve and standardize policies, procedures, and workflowsConduct employee performance reviews and provide ongoing coaching and developmentIdentify operational issues and drive timely resolutionWhat We're Looking ForMust-HavesBanking experience within a community, regional, or larger financial institutionStrong understanding of full-cycle loan servicingCommercial loan servicing experience strongly preferredPost-closing loan servicing experienceAbility to understand and oversee the entire servicing process rather than one specialized function2–3+ years of people management experienceStrong reporting, organizational, and problem-solving skillsProficiency with Microsoft ExcelHands-on leadership style with the ability to coach and develop a teamAbility to work onsite in the Palm Beach County areaWhy Join?Newly created leadership position with significant ownershipJoin a growing financial institution with continued investment in its operationsOpportunity to lead and develop an established teamHigh visibility with senior leadershipAbility to influence processes, procedures, and operational improvementsProfessional, collaborative, and team-oriented cultureStrong opportunity for continued career growthBenefitsThe organization offers a competitive benefits package that includes:Medical insurance with employee-only coverage fully paid by the employerEmployer contribution toward spouse and family medical coverageEmployer-paid dental coverage for the employeeVision insurance available401(k) with employer match up to 4%, available after 90 daysTwo weeks of paid vacation to start, with additional vacation based on tenure10 paid holidays annuallyFour paid sick days and two personal daysEmployer-paid life insurance equal to 1x annual salaryEmployer-paid short-term and long-term disability coverageEmployer-paid AD&D coverageTuition assistance for continued education and professional developmentEmployer-paid Employee Assistance ProgramAdditional voluntary supplemental insurance optionsEmployee recognition programs and company-sponsored team celebrationsIf you have strong full-cycle loan servicing experience and are ready to lead a team within a growing banking organization, we'd love to connect!