Loan Servicing Specialist

COCC’s client, a well established credit union in the Southern Boston area, is looking for a Senior Loan Servicing Specialist to play a key role in servicing residential and consumer loan portfolios. This position is ideal for a detail oriented professional who thrives in a fast paced lending environment and enjoys being a trusted subject matter expert. Along with managing complex servicing functions, this individual will provide day to day guidance and mentorship to two junior Loan Servicing Specialists.

What You’ll do...

• Manage life of loan servicing activities for residential and consumer loans

• Fund and process newly originated residential loans

• Conduct loan file quality control reviews and scanning

• Prepare wires and process FHLB custodial account funding

• Package and deliver closed loan files to FHLB

• Generate payoff quotes and process loan payoff transactions

• Handle collateral releases, discharges, and file maintenance for paid loans

• Monitor and resolve servicing reports related to PMI, LTV thresholds, HELOCs, and final payments

• Process HELOC repayment conversions and member notifications

• Review Miniter invoices and weekly servicing uploads

• Process PMI payments and required reporting

• Ensure compliance with insurance, escrow, PMI, and flood servicing requirements

• Review daily insurance and tax servicing communications

• Process insurance related payments from loan escrow accounts

• Complete approved loan modifications, subordinations, and payment frequency changes

• Maintain Treasury index updates and ARM adjustment notices

• Process monthly Mass Save reporting requirements

• Respond to member inquiries and manage servicing communications

• Complete verification requests and support payment processing workflows

• Review Insight reports, document findings, and communicate issues as needed

• Serve as a mentor and resource for two junior Loan Servicing Specialists

• Perform additional duties as assigned

What You’ll bring...

• High school diploma, GED, or foreign country equivalent

• At least five years of related or direct experience

• Proficiency with Microsoft Office and software applications assigned to the role

• Ability to perform assigned responsibilities accurately and efficiently with minimal reminders and corrections

• Strong written and verbal communication skills

• Ability to evaluate information and apply critical thinking to solve problems

• Participation in ongoing industry and compliance training

This is on-site position. The salary range is $80,000 - $85,000 annually.