Job TitleCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.Position OverviewThe Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments.Job Responsibilities:Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.Process change requests, reprice requests, and extension requests.Assist Loan Officers with post-lock file inquiries.Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.Assist with system, product, and procedural inquires.Qualifications and SkillsBachelor's degree in a related field or equivalent combination of education/experience.2+ years' mortgage lending experience or equivalent coursework, preferred.Experience with Optimal Blue and Encompass systems, preferred.Secondary Marketing or Capital Markets experience, preferred.Excellent attention to detail, mathematical, and analytical skills.Excellent communication and customer service skills.Proficiency in Microsoft Office (Excel, Outlook, Word).This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.