Logistics Coordinator

About GenalcoGenalco is a leading supplier of construction equipment attachments and industrial products, serving contractors, municipalities, and service providers across New England. With a reputation built on reliability, responsiveness, and deep product knowledge, we help our customers keep their operations running smoothly and efficiently. Role Description The Logistics Coordinator is a full-time, on-site role based in Springfield, MA. This position is responsible for coordinating daily logistics activities, including managing inbound and outbound shipments, tracking orders, and ensuring timely delivery of products to customers and branch locations. The role also includes interacting with customers, vendors, and internal teams to resolve shipping issues, clarify delivery requirements, and ensure a smooth flow of products. The Logistics Coordinator will work closely with warehouse and sales staff to align logistics operations with customer needs and overall business objectives.ResponsibilitiesCoordinate daily truck schedules, deliveries, and branch transfersDispatch drivers and support daily logistics operationsSchedule LTL shipments and provide freight quotesInvestigate and resolve shipping, transfer, and inventory discrepanciesReceive incoming product and report shortages, damages, and receiving errorsReview and resolve order and transfer issues within our ERP systemSupport inventory accuracy through spot checks and transaction researchInput RMAs, warranty claims, and vendor credit requestsAssist the sales team with delivery-related issues and shipment preparationMaintain accurate product and operational dataQualificationsStrong organizational and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentStrong written and verbal communication skillsProficiency with Microsoft Outlook, Teams, Excel, and other Microsoft 365 applicationsExperience with shipping, logistics, warehouse operations, inventory control, or distribution preferredERP experience preferred (Epicor Prophet 21 a plus)Construction or Industry experience preferredWhat We're Looking ForA proactive problem-solver who enjoys investigating issues, coordinating solutions, and keeping operations running smoothly. The ideal candidate is detail-oriented, resourceful, and comfortable working across multiple departments, vendors, and branch locations to resolve challenges and improve operational efficiency.