Logistics Operations Specialist

Logistics Operations SpecialistLocation: Indianapolis, INWe're looking for an organized, customer-focused Operations Specialist to support logistics operations for a dedicated customer account in Indianapolis. In this role, you'll help coordinate transportation services, ensure shipments move smoothly from start to finish, and serve as a key point of contact for customers and transportation partners.If you enjoy problem-solving, working in a fast-paced environment, and collaborating with others to deliver excellent service, we'd love to hear from you. What You'll DoAs an Operations Specialist, you'll play an important role in keeping daily logistics operations running efficiently. Your responsibilities will include:Serving as a primary point of contact for customers and logistics partnersCoordinating transportation services and managing customer orders using transportation management systemsHandling special shipping requests and resolving transportation issuesSelecting transportation modes and carriers to ensure on-time pickup and deliveryEntering and maintaining order information accuratelyPreparing reports and completing administrative tasks as neededMonitoring shipment activity and proactively addressing delays or service exceptionsInvestigating issues, identifying root causes, and helping implement corrective actionsEscalating operational challenges when needed to ensure customer expectations are metResponding to proof of delivery requests and shipment inquiriesCollaborating with team members and cross-functional departments to provide excellent serviceSupporting new process implementations and system testing initiativesIdentifying system-related issues and helping drive solutionsParticipating in customer meetings, team meetings, conference calls, and operational reviewsContributing ideas for process improvements and operational excellenceFollowing company procedures, quality standards, and compliance requirements Qualifications1-3 years of experience in logistics, transportation, supply chain, customer service, or a related fieldUnderstanding of at least one transportation mode, such as truckload, air freight, or ocean freightStrong customer service and communication skillsComfortable learning and using transportation management systems and technology platformsProficiency with Microsoft Office applicationsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentStrong attention to detail and problem-solving skillsAbility to work independently while also collaborating effectively with a teamProfessional communication skills with internal and external stakeholders at all levelsEnglish and German language proficiency preferredCommitment to quality, compliance, and continuous improvementWhy You'll Enjoy This RoleOpportunity to work in a dynamic logistics and supply chain environmentCollaborative team culture with strong operational supportExposure to transportation, customer service, and supply chain managementOpportunities to contribute to process improvements and operational excellenceA role where your organization, communication, and problem-solving skills make a real impact