Job Description: Summary
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.

Duties and Responsibilities

Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.


Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
Engage and develop relationships with customers and communicate client concerns to local leadership
Maintain effective, level of communication with local leadership, to report service impacting issues
Strong organizational skills ability to follow company and department policies and procedures
Ability to handle multiple tasks and work in a fast-paced environment


Required Work Experience:

Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.

Preferred Work Experience:
1 year of experience in a customer service, logistics, or delivery related job strongly preferred.

Physical and Mental Requirements:
Position requires travel
Extensive use of phone and handheld device (PC)
Prolonged standing/sitting/walking/driving
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Ability to communicate effectively in English with clients, supervisors and peers
Additional Sills: