Logistics Technician

Classic Granite and Marble has been in business for 19 years and is Virginia's largest and premier stone fabricator. We have a beautiful showroom that leads into our office spaces, and our fabrication facility and warehouse are also located onsite. We offer full time hours and benefits and we are conveniently located 6 minutes from Westchester Commons, in Powhatan, VA. We rely on our team members to provide exceptional white glove service to all of our customers. Teamwork is one our key success tools. If you are team oriented, customer focus, detailed, and ready for a new challenge, feel free to apply.

Position Overview

Classic Granite and Marble (CGM) is seeking a highly organized, detail-oriented, and proactive Installation Logistics Coordinator to oversee daily installation logistics and support our installation crews. This position is responsible for coordinating morning loads, monitoring crews throughout the day, communicating with customers, resolving jobsite issues, and ensuring installations are completed efficiently and correctly the first time.

The ideal candidate is an excellent communicator and problem solver who thrives in a fast-paced environment and takes ownership of daily operations. Previous construction or installation experience is required.

Key Responsibilities

1. Morning Preparation & Loading

• Coordinate morning installation loads and report the final crew departure time.

• Verify all materials are counted and checked off on shop tickets in real time to ensure loading accuracy.

• Ensure loading and returned materials areas are clean and organized.

• Submit morning load photos in the Logistics Office Microsoft Teams chat.

• Upload completed load-count shop tickets into the appropriate CRM jobs.

• Verify all installers have the required CGM attire and certified badges
•  
• 2. Installation Crew Coordination

• Acknowledge assigned crew messages and issues within five minutes.

• Track crews using GPS and obtain status updates at least every two hours.

• Immediately report schedule delays and potential late arrivals to the Installation Manager.

• Work with logistics and management to promptly resolve installation issues, prioritizing first-visit completion and a goal of zero bring-backs.

• Obtain department manager approval before a crew leaves a jobsite with an unresolved installation issue.
•  
• 3. Customer Communication & Quality Control

• Contact customers with installation and service ETAs provided by installers.

• Communicate schedule changes and routing instructions to crews promptly.

• Contact customers before crews leave occupied jobsites to confirm satisfaction and address concerns.