Position Details
Long Term Care Ombudsman Program Qc Apply
Long Term Care Ombudsman Program-Quality Control Analyst - If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer.
Dress Code: Business
Work Environment: Professional Business Office
Candidate Responsibilities:
* Answering phones and maintain phone log
* Enters complaint, case, and assessment information in web-based documentation system
* Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
* Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
* Imputing data into RTC Data Base
* Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
* Investigates and resolves long-term care facility residents' complaints
* Identifies significant individual and systemic problems affecting residents
* Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
* Conduct facility on-site assessments
* Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours
Experience Required:
* 1 year of professional office experience
* Strong data entry and typing skills
* Attention to detail
* Knowledge of the rules governing Ombudsman investigations and assessments
* Ability to collect and analyze evidence
* Knowledge of basic investigative techniques, including writing accurate investigative reports
* Good organizational skills
* Strong data entry and typing skills
* Attention to detail
* Knowledge of the rules governing Ombudsman investigations and assessments
* Ability to collect and analyze evidence
* Knowledge of basic investigative techniques, including writing accurate investigative reports
* Good organizational skills
| Skill | Required / Desired | Amount | of Experience |
| Ability to speak and understand English | Required | ||
| Strong verbal and written communication skills | Required | ||
| Knowledge of basic investigative techniques and write investigative reports | Required | 1 | Years |
| Knowledge of the rules governing Ombudsman investigations and assessments | Required | 1 | Years |
| Ability to investigate, analyze and resolve complaints. | Required | 1 | Years |
| Strong data entry and typing skills | Required | 1 | Years |
| Experience responding to customer complaints | Required | 1 | Years |
| Knowledge of long-term care facilities | Highly desired | ||
| Experience using RTC data base | Highly desired | ||
| Experience working with the elder population | Highly desired |
