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Lottery Field Compliance Investigator I - Denver Metro|Northern Colorado Travel

  • ... Denver, Colorado, United States
  • ... Full time
  • ... Salary: 58548 per year
  • Posted on: Feb 29, 2024       Expires on: Apr 14, 2024

Lottery Field Compliance Investigator I - Denver Metro|Northern Colorado Travel   

JOB TITLE:

Lottery Field Compliance Investigator I - Denver Metro|Northern Colorado Travel

JOB TYPE:

Full-time

JOB LOCATION:

Denver Colorado United States

JOB DESCRIPTION:

Department Information

We serve all Colorado residents in their everyday lives.
The department is driven by our values of service, teamwork, accountability, integrity, and respect.
We support the Colorado community as well as those that work here.
We value the contributions of every employee and encourage learning so our employees can grow.
We celebrate diversity, and together, support an equitable and inclusive culture.
We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado.
We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

The Security & Investigations unit ensures the physical and logical security of the Lottery Division, including background checks, cybersecurity, system integrity and oversight of audits by outside vendors; oversees criminal investigations and integrity stings to enforce Colorado criminal laws and Lottery regulations/policies; oversees processing of all applications for retailer licenses and renewals to sell Lottery products; enforces administrative compliance by retailer licensees with Lottery regulations, policies and retailer licensing agreements; ensures secure transportation of Lottery tickets and equipment and efficient/secure operations of the warehouse.


We're hiring an organized and detailed individual with excellent communication and customer service skills to be our Field Compliance Investigator in Lottery! This position works in the field (Denver Metro and Northern half of Colorado area), travelling to retailers to ensure compliance with rules, regulations and Colorado statutes.
Use your time management skills to organize your daily workload and ensure you visit your required locations.
Your critical thinking and investigation skills will allow you to determine if a retailer is in compliance or not and if you need further contact with the team lead or criminal investigators.
If you're ready to maintain the integrity of the Lottery, then this job may be for you!

Primary Duties:


  • Conducts on-site Lottery retailer compliance checks at 6-10 retailers per day, depending on travel time.
  • Identifies and documents instances wherein retailers pass or fail the required standards for licensing or regulatory compliance.
  • Provides on site training and education for retailers regarding rules, proper storage, inventory record keeping, and procedures.
  • Documents visits on-site using an iPad.
  • Explains what the rules/law/licensing agreements require and why the retailer is/is not in compliance, using customer service skills.
  • Determines if the situation is appropriate to refer to Lead Compliance Investigator to begin disciplinary process.
  • Prioritizes duties and routes based on business needs and deadlines.
This position reports to the Lakewood office once a month for in person meetings.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:

H6K2TX
COMPLIANCE INVESTIGATOR I


MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:

OPTION 1:
5 years of experience with professional investigations and/or in an audit/compliance role.

OPTION 2:
Associate's degree from an accredited institution in a field of study related to the work assignment.
AND
3 years of professional experience with professional investigations and/or in an audit/compliance role.

OPTION 3:
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
AND
1 years of professional experience with professional investigations and/or in an audit/compliance role.

OPTION 4:
Additional appropriate education will substitute for the required experience on a year-for-year basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Necessary Special Requirements:

  • Applicants must also undergo a conflict-of-interest assessment to determine compliance with the provisions of C.
    R.
    S.
    44-40-110, and must remain in compliance with C.
    R.
    S.
    44-40-110 for the duration of their employment with the Colorado Lottery.
  • Must be able to travel the Denver Metro and Northern half of Colorado area and sit in a car for long periods of time.
  • Must be able to lift up to 50 lbs
  • Must possess and maintain a Colorado driver's license
  • Applicants and immediate family members must comply with restrictions on game play
  • Applicants and immediate family members must ensure compliance with appropriate Lottery laws and rules, including conflicts of interest
Preferred Qualifications:
  • Demonstrated verbal and written communication skills
  • Ability to work independently, manage tasks with tight deadlines, and accept supervision
  • Organizational skills
  • Proficiency with Google Suite and Microsoft Office
  • Familiarity with Apple iOS
  • Attention to detail
  • Experience with investigations
  • Knowledge of the lottery industry and/or lottery security
  • Customer service skills
  • Critical thinking skills
  • Experience working with confidential information
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the Colorado Department of Revenue:
1.
As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations.
As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

2.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
All job finalists require successful completion of a background investigation and reference check prior to appointment.
Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment.
Fingerprint background checks and pre-employment drug testing may also be required for some positions.


Applicant Checklist:
Only complete applications submitted on or before the closing date for this announcement will be given consideration.
Failure to submit all required documents by the closing date of this announcement may result in your application being rejected.
For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration \"Applying for a Job with the State of Colorado\".

Work history must be documented in detail under the experience portion of application-\"see resume\" will not be accepted.

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)

Recommended:
3) A Cover Letter with a Written Narrative.
The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement.
(Attach to your online application, late submissions will not be accepted)

Minimum Qualifications and Comparative Analysis:

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions.
Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs.
    If more than one job was held with a given organization, list each job held as a separate period of employment.
  • Under \"Duties,\" describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying.
    Be complete and specific in detailing of duties.
  • Information must be accurate, including dates of employment.
    If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
  • Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
  • Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
  • Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year.
    No more than 1.
    00 FTE year may be credited in any twelve (12) month period.
    Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.
    75 FTE=9 mos credit; 20 hrs/wk=0.
    5 FTE=6 mos credit; 10 hrs/wk=0.
    25 FTE=3 mos credit)

The eligible list established from this posting may be used to fill additional vacancies.

Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email.
Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email.
Please set up your e-mail to accept messages from \"state.
co.
us\" and \"info@governmentjobs.
com\" addresses.
It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.


Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.


Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.


Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process.
The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.
colorado.
gov/spb.


A standard appeal form is available at: https://spb.
colorado.
gov/ .
If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203.
Fax: 303-866-5038.
Phone: 303-866-3300.
The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.
As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.
brown-tremble@state.
co.
us

The State of Colorado is an equal opportunity employer.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.
We strongly encourage candidates from all backgrounds and abilities to apply.

How to apply:
Please submit an online application for this position at https://www.
governmentjobs.
com/careers/colorado.
Reach out to the Department Contact to apply using a paper application, including any supplemental questions.
Failure to submit a complete and timely application may result in the rejection of your application.
Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

If not applying online, submit application to:
It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME.

Department Contact Information:
Lily Keenan, HR Analyst, lily.
keenan@state.
co.
us

Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created.
However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Position Details

POSTED:

Feb 29, 2024

EMPLOYMENT:

Full-time

SALARY:

58548 per year

SNAPRECRUIT ID:

S-1709656429-39bc6d8eb2215c9891bccd3496fa8f58

LOCATION:

Colorado United States

CITY:

Denver

Job Origin:

jpick2

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Department Information

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

The Security & Investigations unit ensures the physical and logical security of the Lottery Division, including background checks, cybersecurity, system integrity and oversight of audits by outside vendors; oversees criminal investigations and integrity stings to enforce Colorado criminal laws and Lottery regulations/policies; oversees processing of all applications for retailer licenses and renewals to sell Lottery products; enforces administrative compliance by retailer licensees with Lottery regulations, policies and retailer licensing agreements; ensures secure transportation of Lottery tickets and equipment and efficient/secure operations of the warehouse.

We're hiring an organized and detailed individual with excellent communication and customer service skills to be our Field Compliance Investigator in Lottery! This position works in the field (Denver Metro and Northern half of Colorado area), travelling to retailers to ensure compliance with rules, regulations and Colorado statutes. Use your time management skills to organize your daily workload and ensure you visit your required locations. Your critical thinking and investigation skills will allow you to determine if a retailer is in compliance or not and if you need further contact with the team lead or criminal investigators. If you're ready to maintain the integrity of the Lottery, then this job may be for you!

Primary Duties:


  • Conducts on-site Lottery retailer compliance checks at 6-10 retailers per day, depending on travel time.
  • Identifies and documents instances wherein retailers pass or fail the required standards for licensing or regulatory compliance.
  • Provides on site training and education for retailers regarding rules, proper storage, inventory record keeping, and procedures.
  • Documents visits on-site using an iPad.
  • Explains what the rules/law/licensing agreements require and why the retailer is/is not in compliance, using customer service skills.
  • Determines if the situation is appropriate to refer to Lead Compliance Investigator to begin disciplinary process.
  • Prioritizes duties and routes based on business needs and deadlines.
This position reports to the Lakewood office once a month for in person meetings.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:

H6K2TX
COMPLIANCE INVESTIGATOR I


MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:

OPTION 1:
5 years of experience with professional investigations and/or in an audit/compliance role.

OPTION 2:
Associate's degree from an accredited institution in a field of study related to the work assignment.
AND
3 years of professional experience with professional investigations and/or in an audit/compliance role.

OPTION 3:
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
AND
1 years of professional experience with professional investigations and/or in an audit/compliance role.

OPTION 4:
Additional appropriate education will substitute for the required experience on a year-for-year basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Necessary Special Requirements:

  • Applicants must also undergo a conflict-of-interest assessment to determine compliance with the provisions of C.R.S. 44-40-110, and must remain in compliance with C.R.S. 44-40-110 for the duration of their employment with the Colorado Lottery.
  • Must be able to travel the Denver Metro and Northern half of Colorado area and sit in a car for long periods of time.
  • Must be able to lift up to 50 lbs
  • Must possess and maintain a Colorado driver's license
  • Applicants and immediate family members must comply with restrictions on game play
  • Applicants and immediate family members must ensure compliance with appropriate Lottery laws and rules, including conflicts of interest
Preferred Qualifications:
  • Demonstrated verbal and written communication skills
  • Ability to work independently, manage tasks with tight deadlines, and accept supervision
  • Organizational skills
  • Proficiency with Google Suite and Microsoft Office
  • Familiarity with Apple iOS
  • Attention to detail
  • Experience with investigations
  • Knowledge of the lottery industry and/or lottery security
  • Customer service skills
  • Critical thinking skills
  • Experience working with confidential information
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Applicant Checklist:
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration \"Applying for a Job with the State of Colorado\".

Work history must be documented in detail under the experience portion of application-\"see resume\" will not be accepted.

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)

Recommended:
3) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)

Minimum Qualifications and Comparative Analysis:

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
  • Under \"Duties,\" describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
  • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
  • Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
  • Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
  • Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)

The eligible list established from this posting may be used to fill additional vacancies.

Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from \"state.co.us\" and \"info@governmentjobs.com\" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

How to apply:
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

If not applying online, submit application to:
It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME.

Department Contact Information:
Lily Keenan, HR Analyst, lily.keenan@state.co.us

Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

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