DUTIES AND RESPONSIBILITIES:

• Performs customer interaction by making outgoing calls and receiving incoming customer calls/emails daily.
• Sources new sales opportunities through inbound and outbound prospecting calls and emails.
• Understands accounts, identifies key players and generates interest.
• Generates new business and ensures growth of existing accounts, strengthens mill footprint and growth.
• Gains and retains extensive product knowledge as well as detailed comprehension of customer requirements.
• Prepares and sends valuable offers daily.
• Engages in quotation and flexible price negotiation for transactional orders in order to satisfy customer needs while maximizing profit including but not limited to Forward Pricing for hedge-fund customers.
• Executes timely and accurate trades based on market data, movement and prices.
• Provides competitive market intelligence and insights to prospects and customers.
• Enters orders for all types of sales, including inventory, directs, back-to-back, forward and block business on both delivered and customer pick-up basis.
• Purchases product for various types of sales.
• Handles inbound calls and provides callers with product and service information.
• Fields customer support calls, following up on matters such as deliveries, claims, returns and other customer requests.