3-5 years of hands-on experience supporting macOS in an enterprise environment Strong knowledge of macOS troubleshooting and Apple hardware diagnostics Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)Familiarity with ticketing systems such as Fresh service Knowledge of Mac security best practices Strong communication and customer service skills Ability to work independently in an onsite support environment

Apple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments

Thanks

Jay

628-215-2224