We're assisting a profitable Enterprise AI Customer Support startup with their search for their first Machine Learning Research Engineer. In this position, you’ll be responsible for building AI systems that can perform previously impossible tasks or achieve unprecedented levels of performance. The role will be onsite in their office located in the Rincon Hill area of San Francisco. What you'll do: Develop models for customer support tasks that exceed the performance of closed source models Experiment with small open‑source models to drive order of magnitude reductions in latency across channels Break down ambiguous research ideas into clear, iterative milestones and roadmaps. What you'll bring: 3+ years of experience in AI/ML engineering or research. Proven track record of working on AI/ML projects from concept to production. Experience fine‑tuning and deploying LLMs in production environments. Prior experience working with multi‑modal models #J-18808-Ljbffr