Macos Support Specialist Apply
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Infant at 224 507 1261
Sivanesan at 224 369 0756
Infant at 224 507 1261
Sivanesan at 224 369 0756
Title: MacOS Support Specialist
Location: Portland, OR
Duration: 6 Months (with possible extension or temp to permanent)
Location: Portland, OR
Duration: 6 Months (with possible extension or temp to permanent)
Description
This role plays a critical role in the smooth operation and expansion of Client labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support Tech ensures that our test infrastructure is built to scales operations and expand Client's test capability across all product lines.
Where you come in: (target 5-8 bullets, max 10)
Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams
Set-up of PCs and Mac machines in the lab with standardized images and security patches
Work with IT on to ensure connectivity in the lab at all times
Set-up/assemble racks of machines/servers and update HW as needed for test and validation
Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM
Build/maintain and allocate VMs to scale test infrastructure and make it available to team
Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.
Collect debug logs and work with IT team as needed to ensure proper network connectivity in the lab at all times
Install automation tools to collect data and monitor stats for the lab
Use lab mgmt SW to take inventory and track the health of lab devices
Collaborate with other teams to standardize lab management tools
Keep detailed records of inventory purchases to shipped to teams
Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers
What makes you successful: (target 5-8 bullets, max 10)
Must have 3+ years of experience building and maintaining an engineering lab
You must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixtures
Hands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.
Good understanding of lab administration tasks, well versed with lab/infra management tools and procedures
Experience managing inventory of assets and labeling/tracking etc.
Experience in setting up, using, managing and configuring VMs for multiple users
Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.
Excellent written and verbal communication skills
Basic experience or exposure to shell scripting or Python
Experience using Excel, Power-point, Word etc. for documentation
Enthusiasm to learn and grow
This role plays a critical role in the smooth operation and expansion of Client labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support Tech ensures that our test infrastructure is built to scales operations and expand Client's test capability across all product lines.
Where you come in: (target 5-8 bullets, max 10)
Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams
Set-up of PCs and Mac machines in the lab with standardized images and security patches
Work with IT on to ensure connectivity in the lab at all times
Set-up/assemble racks of machines/servers and update HW as needed for test and validation
Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM
Build/maintain and allocate VMs to scale test infrastructure and make it available to team
Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.
Collect debug logs and work with IT team as needed to ensure proper network connectivity in the lab at all times
Install automation tools to collect data and monitor stats for the lab
Use lab mgmt SW to take inventory and track the health of lab devices
Collaborate with other teams to standardize lab management tools
Keep detailed records of inventory purchases to shipped to teams
Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers
What makes you successful: (target 5-8 bullets, max 10)
Must have 3+ years of experience building and maintaining an engineering lab
You must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixtures
Hands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.
Good understanding of lab administration tasks, well versed with lab/infra management tools and procedures
Experience managing inventory of assets and labeling/tracking etc.
Experience in setting up, using, managing and configuring VMs for multiple users
Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.
Excellent written and verbal communication skills
Basic experience or exposure to shell scripting or Python
Experience using Excel, Power-point, Word etc. for documentation
Enthusiasm to learn and grow
Required Skills (top 3 non-negotiables):
Lab infrastructure management, IT support
Understanding of Mac OS and remote device mgmt
Purchasing devices, inventory mgmt., Jamf profile usage
Lab infrastructure management, IT support
Understanding of Mac OS and remote device mgmt
Purchasing devices, inventory mgmt., Jamf profile usage
Preferred Skills (nice to have)
Hands-on experience configuring/setting up Macs and Phones
Shell scripting and Python coding
Knowledge of Mac OS internals and Automation
Hands-on experience configuring/setting up Macs and Phones
Shell scripting and Python coding
Knowledge of Mac OS internals and Automation
Education Requirements: Must have at least a high school degree and some technical training
Required Testing: iOS/Android mobile testing
Software Skills Required: Shell scripting, Python
Number of Interviews: 2
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
