Mainframe Production Support Analyst

Job Title: IT Service Management Specialist – Mainframe Production SupportLocation: New York City, NYSchedule: 3 consecutive days per week, 7:30 AM–8:00 PM, including weekends and holidaysWork Authorization: Must be authorized to work in the US. Visa sponsorship is not available. NYC residency is not required.Job Description:We are seeking an experienced IT Service Management Specialist to support mainframe production operations, batch processing, and job scheduling across mainframe, UNIX, and PeopleSoft environments.Key Responsibilities:Monitor scheduled batch jobs and troubleshoot production failures.Manage job schedules, dependencies, batch processes, and job flows.Identify issues, coordinate escalations, and document production incidents.Execute and troubleshoot test flows and assist with software migrations.Support reliable batch processing and production operations.Required Skills:5 years of experience in production operations, batch troubleshooting, and job-failure escalation.3–5 years of job scheduling experience.Hands-on experience with IBM z/OS, JCL, TSO/ISPF, and GDGs.Experience with CA Workload Automation DE (dSeries) or equivalent scheduling tools.Familiarity with UNIX, PeopleSoft Process Monitor, File-AID, and IDCAMS.Knowledge of FTPS, Connect, PuTTY, and WinSCP.Strong analytical, communication, documentation, and problem-solving skills.Education: Relevant bachelor's degree with 4 years of experience, any bachelor's degree with 8 years of experience, or equivalent education and experience.