The Maintenance Manager plays a critical leadership role in ensuring Wally’s facilities, grounds, and equipment are maintained to the highest standards of cleanliness, safety, and operational excellence. This position is responsible for planning, coordinating, and executing all maintenance activities while leading, training, and holding the maintenance team accountable to Wally’s standards.

The Maintenance Manager serves as the primary point of accountability for maintenance scheduling, preventative maintenance, special projects, team performance, corrective actions, and training execution. This role requires strong organizational skills, effective communication, and the ability to lead through structure, consistency, and follow-through while partnering closely with the General Manager.

• Develop, maintain, and execute daily, weekly, and monthly maintenance schedules to ensure consistent completion of preventative maintenance, cleaning, and facility upkeep.
• Create and manage a rolling four-week maintenance project schedule outlining special projects, deep cleans, repairs, and seasonal tasks.
• Submit the four-week maintenance plan at the start of each month to the General Manager.
• Adjust schedules based on operational needs, weather conditions, safety priorities, and staffing levels.

• Provide ongoing coaching and feedback to maintenance team members.
• Administer verbal and written corrective actions in accordance with Wally’s corrective action process.
• Partner with management on Performance Improvement Plans (PIPs), Final Written Corrective Actions, and Terminations as required.
• Maintain accurate documentation related to team member performance and corrective actions.

• Participate in maintenance team member performance evaluations.
• Provide documented feedback on work quality, reliability, teamwork, safety compliance, and adherence to standards.
• Conduct regular check-ins and coaching conversations throughout the year.

• Develop and maintain a department-specific training plan for the maintenance team.
• Ensure new hires are properly onboarded and trained on equipment, safety, and procedures.
• Identify training gaps and coordinate retraining or coaching as needed.
• Reinforce safe equipment operation, chemical handling, PPE usage, and facility safety standards.

• Communicate maintenance priorities, schedules, and updates to management and team members.
• Collaborate with leadership to align maintenance planning with inspections, audits, and seasonal needs.
• Serve as a point of accountability for maintenance execution and follow-through.

• High school diploma or GED required; technical certification, trade school, or 3+ years related facilities/maintenance experience preferred; or equivalent combination of education and experience in a maintenance related field
• Retail, convenience store, food service, commercial facilities, or multi-unit maintenance experience preferred
• Working knowledge of electrical, plumbing, HVAC, refrigeration, and general building repair
• Ability to lead and coordinate maintenance team members and outside vendors
• Ability to manage preventative maintenance programs, inspections, and work order systems
• Ability to respond to urgent facility issues and operational emergencies as needed
• Ability to work in a fast paced, high-pressure environment
• Prolonged walking and/or standing for 8–12 continuous hours
• Frequent bending, climbing ladders, kneeling, and lifting up to 50 lbs
• Ability to work indoors and outdoors in varying temperatures and weather conditions
• Ability to work on the store’s busiest days including most weekends and holidays
• Ability to work overnight and a rotating schedule that alternates between day and night
• Maintain regular and prompt attendance