Maintenance Technician Level 2, Empire

Overview

Under limited supervision, the Facilities Maintenance Technician II supports Cardlock fueling locations by troubleshooting, repairing, maintaining, and optimizing fueling equipment and facility systems. This advanced-level role requires independent decision-making, technical expertise, and the ability to diagnose complex equipment issues while serving as a resource for less experienced technicians. The Maintenance Technician II plays a critical role in minimizing downtime, ensuring regulatory compliance, and maintaining safe, efficient operations across assigned locations.

Responsibilities

Key Responsibilities:

• Independently prioritize, manage, and complete daily work orders received through email, phone, text, and automated dispatch systems to ensure timely resolution and minimal operational disruption.
• Diagnose, troubleshoot, repair, and maintain fueling equipment, fuel management systems, dispensers, tank monitoring systems, POS equipment, and associated site infrastructure.
• Perform advanced root-cause analysis on recurring equipment failures and recommend corrective actions to improve reliability and reduce future downtime.
• Conduct scheduled preventive maintenance inspections on fueling equipment, building systems, and site infrastructure in accordance with company standards and regulatory requirements.
• Maintain a safe, clean, and compliant work environment by following company policies, environmental regulations, and industry best practices.
• Interpret technical manuals, wiring diagrams, schematics, and equipment specifications to perform repairs and installations.
• Complete detailed service documentation, including troubleshooting findings, repair actions, parts usage, and labor tracking within the dispatch and maintenance management systems.
• Repair, replace, calibrate, and test equipment components to restore proper system operation and ensure equipment performance standards are met.
• Coordinate parts procurement through company inventory, automated ordering systems, vendors, and suppliers while maintaining appropriate vehicle stock levels.
• Perform startup, commissioning, and operational testing of repaired or newly installed equipment.
• Communicate repair status, project updates, and estimated completion timelines with supervisors, site personnel, vendors, and contractors.
• Escalate major equipment failures, regulatory concerns, and specialized technical issues to the Maintenance Supervisor when additional resources or contractor support are required.
• Lead or assist with facility upgrades, equipment replacements, and capital improvement initiatives.
• Train and mentor Maintenance Technician I team members by sharing troubleshooting knowledge, maintenance best practices, and safety procedures.
• Support emergency response activities and respond to after-hours service calls within established response time requirements.
• Perform routine facility maintenance including electrical, plumbing, lighting, painting, carpentry, landscaping, and general building repairs.
• Identify opportunities for process improvements, cost savings, and preventive maintenance enhancements.
• Ensure compliance with all local, state, federal, environmental, and safety regulations related to fueling operations and facility maintenance.
• Perform additional duties and special projects as assigned.

Qualifications

Required Qualifications:

• Must be at least 21 years of age.
• Valid driver's license with a satisfactory driving record; frequent regional travel required.
• High school diploma or GED required; technical school, trade certification, or equivalent experience preferred.
• Minimum of 3 years of experience in facilities maintenance, fueling systems, petroleum equipment, electrical, plumbing, HVAC, or related technical field.
• Ability to work independently with minimal supervision and prioritize multiple assignments.
• Ability to work overtime, nights, weekends, and holidays as part of an on-call rotation.
• Ability to read, write, speak, and understand English.
• Strong troubleshooting, diagnostic, organizational, and time-management skills.
• Proficient in the use of mobile devices, work order systems, and maintenance software applications.
• Ability to frequently lift up to 50 pounds and perform physical tasks including bending, climbing, kneeling, and working in various weather conditions.
• Working knowledge of electrical systems, plumbing, fuel dispensers, tank monitoring systems, POS systems, and general building maintenance.

Preferred Qualifications:

• 5+ years of experience servicing fueling equipment, fuel management systems, or convenience store facilities.
• Experience with Gilbarco, Wayne, PDI, Veeder-Root, or similar fueling and fuel management systems.
• Electrical, HVAC, petroleum equipment, or trade-related certifications.
• Experience interpreting electrical schematics and technical drawings.
• Previous experience mentoring technicians or leading maintenance projects.
• Knowledge of environmental compliance, petroleum regulations, and underground storage tank systems.

Core Competencies:

• Advanced Troubleshooting & Diagnostics
• Customer Service & Communication
• Technical & Mechanical Aptitude
• Independent Decision-Making
• Safety & Regulatory Compliance
• Problem Solving & Root Cause Analysis
• Planning & Organization
• Teamwork & Mentorship
• Continuous Improvement
• Accountability & Reliability